Ocado Group
E-Commerce
PartnerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Partner Success Manager at Ocado Group. Skills: Customer Success, Value realization, Partner relationships. Serve as primary contact for OSP Partners. Identify opportunities to drive performance”
Industry & Context.
30 days work from anywhere
What They're Looking For.
Must Have
English and European Language, Retail or logistics operation experience, Continuous improvement familiarity, Stakeholder relationship building, Networking skills, Self-motivated, Deliver to deadlines, Multi-task under pressure, Highly organised, Resilient, Eye for detail, Strategic thinking, Project management frameworks understanding, Cross-functional experience, Business management experience, Commercial awareness, Communicate with large groups, Deal with ambiguity, Handle difficult situations
Nice to Have
Additional European language, Client facing support experience, Ocado Smart Platform experience
What You'll Do.
Serve as primary contact for OSP Partners
Identify opportunities to drive performance
Identify opportunities for business value
Work with Partners pre go-live
Work with Partners lifetime of contract
Collaborate with other Partner Success teams
Collaborate with Ocado Group teams
Ensure Partners receive expert knowledge
Ensure Partners receive support
Ensure seamless deployment of features
Ensure seamless deployment of products
Serve as primary operational liaison
Serve as primary platform liaison
Ensure Partner context understood
Ensure Partner requirements understood
Ensure Partner constraints understood
Ensure Partner business case understood
Prioritise implementation
Own Partner roadmap engagement
Act as named contact for roadmap
Act as named contact for feature delivery
Act as named contact for platform evolution
Represent Partner requirements into roadmap
Represent Partner priorities into roadmap
Ensure clear problem definition
Ensure Partner impact understood
Ensure business case understood
Ensure operational context understood
Own Partner readiness for change
Prepare operational go-lives
Deliver operational go-lives
Ensure Partners informed
Ensure Partners prepared
Ensure Partners adopt functionality
Ensure Partners maximize operational value
Monitor delivery of platform changes
Balance Partner support needs
Balance contractual commitments
Balance commercial considerations
Deliver Partner-centric support
Deliver commercially responsible support
Build positive working relationships
Maintain positive working relationships
Foster effective collaboration
Contribute to continuous improvement
Support cross-partner initiatives
Help evolve processes
Help evolve standards
How You'll Work.
Team & Collaboration
Partner Account Team; Cross-functional Ocado teams; Internal stakeholders
Communication Scope
Verbal communication; Written communication
Process & Methodology
Project management frameworks
Full Job Description
About Us We are Ocado Commercial, and we are revolutionising online grocery. We partner with the world's leading retailers, providing our innovative Ocado Smart Platform (OSP) – a powerful blend of automation and software – to elevate their e-commerce capabilities. Join us and be part of a team that's shaping the future of retail, working with global giants from Kroger to AEON. About the Role The Ocado Smart Platform (OSP) is a modular, scalable software and hardware solution supporting highly automated customer fulfilment warehouses (CFCs) integrated with a fully fledged grocery e-commerce platform. The vision is to provide large bricks and mortar retailers across the globe with an online service using our disruptive technology. Partner Success Managers are the primary point of contact for our OSP Partners to ensure they are using OSP to maximum potential. They work with Partners to identify areas of opportunity to drive maximum performance and business value for the Partners and for Ocado. Partner Success Managers work closely with Partners from pre go-live through the lifetime of the contract. They form part of the Partner Account Team and collaborate closely with other Partner Success teams and teams across the Ocado Group to ensure Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products. The Partner Success Manager is the primary point of contact for their assigned Partner(s) for the effective, stable and value-driven use of the Ocado Smart Platform (OSP), covering fulfilment, supply chain, and last mile operations. A core member of the Partner Account Team, working closely with Partner operational teams and cross-functional Ocado teams to ensure Partner priorities are clearly represented and delivered in a joined-up way. Uses operational data, performance metrics and analytics to develop and maintain a deep understanding of Partner performance, risks and dependencies, and to identify op
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