Instructure
EdTech
PartnerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Partner Success Manager at Instructure. Skills: Partner Relationship Management, Strategic Discovery, Pipeline Growth, Renewal Management. Manage assigned book of partners. Manage full lifecycle of each relationship”
What You'll Achieve.
Renewal attainment; Pipeline generation; Bookings support; Consistent results; Partner outcomes central to all decisions
Industry & Context.
Approaches challenges with clarity; Identifies root causes; Delivers practical solutions
All employees must pass a background check, Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, Any attempt to misrepresent personal or professional information will result in disqualification
What They're Looking For.
Must Have
3+ years in partner success, account management, or customer success, Demonstrated commercial acumen with a track record of managing a partner portfolio and direct accountability for retention and revenue KPIs, operational skills with the ability to manage competing priorities across multiple accounts with clear, data-informed prioritization
Nice to Have
ideally in EdTech or SaaS, deep knowledge of learning management systems (LMS), integrations (LTI, API), and CRM tools (Salesforce) is highly preferred
What You'll Do.
Manage assigned book of partners
Manage full lifecycle of each relationship
Accountable for renewal attainment
Accountable for pipeline generation
Support bookings in collaboration with Partner Sales Team
Build and maintain trusted relationships
Conduct structured discovery
Develop and execute actionable success plans
Proactively identify growth opportunities
Own the renewal forecast
Build mitigation plans
Keep forecasts up to date
Ensure best practices and sustained engagement
Communicate partner context and needs clearly
Maintain accurate documentation
and governance processes current
How You'll Work.
Team & Collaboration
Collaborate with Sales to support pipeline generation; Collaborate across Sales, Product, Support, and Marketing; Communicate partner context and needs clearly to key stakeholders; Enhances team effectiveness; Raises concerns constructively
Communication Scope
Adapts tone, detail, and delivery; Equally effective in quick Slack threads and executive business reviews
Full Job Description
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: About the Role As a Partner Success Manager at Instructure, you will own an assigned book of partners and manage the full lifecycle of each relationship—from onboarding and adoption through renewal and growth. You’ll be accountable for renewal attainment, pipeline generation, and bookings support in collaboration with our Partner Sales Team. This role calls for someone who can operate independently, prioritize across a multi-partner portfolio, and use data and partner insight to drive consistent results. What you will do - Partner Relationship Management: Build and maintain trusted relationships with partner stakeholders. Learn their organizational priorities, communication styles, and objectives to ensure every interaction progresses the partnership. - Strategic Discovery & Planning: Conduct structured discovery to understand each partner’s goals, challenges, and desired outcomes. Develop and execute actionable success plans aligned with both partner and Instructure objectives. - Pipeline Growth & Expansion: Proactively identify growth opportunities. Collaborate with Sales to support pipeline generation and advance non-renewal booking opportunities. - Renewal & Risk Management: Own the renewal forecast for your book of business. Track account health, flag risks early, build mitigation plans, and keep forecasts up to date based on data, usage, and partner sentiment. - Product Adoption & Optimization: Work with internal teams to ensure best practices and sustained engagement with Instructure solutions. - Cross-Functional Collaboration: Coll
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