Gusto, Inc.
Financial Services
PartnerSuccessManager
“Partner Success Manager at Gusto, Inc.. Skills: Partner success, Enterprise clients, Accounting firms, AI integration. Build relationships. Maintain relationships”
What You'll Achieve.
Improve outcomes; Improve ROI
Industry & Context.
Analytical; Strategic problem-solving
Willingness to travel, 25% travel, 50% travel
What They're Looking For.
Must Have
6+ years partner management, 6+ years account management, 6+ years customer success, 4+ years customer-facing role, Understanding of accounting firm ecosystem, AI experience requirements vary
Nice to Have
2+ years partnering with sales teams
What You'll Do.
Maintain relationships
Deliver tailored training
Travel to partner sites
Lead in-person meetings
Leverage on-site technologies
Advise firm leadership
Use GustoPro strategically
Drive operational efficiency
Create joint success plans
Execute joint success plans
Address partner needs
Provide actionable feedback
Track partnership metrics
Develop strategies to improve outcomes
Represent partner voice internally
Influence product enhancements
Influence service enhancements
Contribute to evolution
Maintain deep knowledge
Use AI-powered workflows
Surface inefficiencies
Collaborate to influence builds
Collaborate to influence improvements
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales teams; Marketing teams; Product teams
Communication Scope
Presentation; Relationship-building; Executive communication
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