FarmRaise
Tech / AI / Software
PartnerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Partner Success Manager at FarmRaise. Skills: Relationship management post-onboarding, Renewal and expansion, Portfolio management, Reporting build-out and iteration, Form and dashboard maintenance, Enablement and self-service, Feature request triage, As-needed end-user support. Owns the partner relationship from launch through renewal.. Serve as their primary point of contact and relationship manager for the remainder of their lifecycle.”
What You'll Achieve.
Expansion revenue; Post-onboarding CSAT and lifecycle CSAT; Partner churn / renewal rate; Feature adoption: % of contracted features in use; Reporting SLA: time from partner request to delivered report; End-user support response and resolution times
Industry & Context.
Excel in ambiguity; Triage incoming questions; Resolve common issues; Escalate bugs or feature gaps
Regular all-team retreats.
What They're Looking For.
Must Have
4 to 7 years in an account management or partner success role at a SaaS or platform company, Comfortable being the technical-enough person in the room: you can iterate forms in any no/low-code form builder, generate AI-native workflows, and adjust dashboards in BI tools, Embody a scrappy, startup mindset: you’re action-biased, excel in ambiguity, and love building new things, Data-fluent. You understand the difference between field-level, farm-level, and entity-level you can reason about why a question gets asked at one level vs. you can read a dashboard and tell a partner what it means., project management instincts. You're tracking a portfolio of partners with overlapping deadlines, contract commitments, and reporting cycles, and nothing falls through., Excellent written & verbal communication. You can switch register between a partner administrator, a research scientist, and a farmer in the field, and keep all of them aligned.
Nice to Have
Experience working with government agencies, nonprofits, or universities — you know how these organizations make decisions and operate, Prior CS experience at an early-stage company where you helped define the playbook
What You'll Do.
Owns the partner relationship from launch through renewal.
Serve as their primary point of contact and relationship manager for the remainder of their lifecycle.
Run the recurring cadence (typically bi-weekly
scaling to monthly as partners mature).
Know what's happening in their program.
Keep a full partner portfolio organized and moving.
Build out the reports partners need
iterate as their needs evolve
and surface report ideas they didn't know to ask for.
Guide partners into using the self-serve reporting interface directly.
Make changes directly in forming-building and dashboardI tools.
Work with the team to standardize support materials
and onboarding-to-self-serve pathways.
Help partners become independent operators of the FarmRaise platform.
and route feature requests.
Track adoption of the features that do get built
closing the loop on whether what we shipped is in use.
Own the relationship through renewal.
Identify expansion opportunities and bring them to Sales.
Sit in on late-stage Implementation meetings.
Step in and provide an exceptional experience for end-user support.
How You'll Work.
Team & Collaboration
Partner with Engineering to build out reports.; Work with the team to standardize support materials, training, and onboarding-to-self-serve pathways.; Route feature requests to Implementation if they require a build.; Sit in on late-stage Implementation meetings.; Escalate bugs or feature gaps to the right internal team.
Communication Scope
Excellent written & verbal communication; Switch register between a partner administrator, a research scientist, and a farmer in the field, and keep all of them aligned.
Process & Methodology
Keep a full partner portfolio organized and moving., Tracking a portfolio of partners with overlapping deadlines, contract commitments, and reporting cycles, and nothing falls through.
Full Job Description
PARTNER SUCCESS MANAGER ABOUT FARMRAISE FarmRaise builds the software infrastructure that helps agricultural partners (government agencies, crop innovators, and conservation program administrators) enroll, manage, and report on the agronomic data that matters most to them. Our partners run complex, high-stakes programs like USDA-funded conservation work, state cost-share, and private field trials, and we're the system that makes those programs run. ABOUT THE ROLE The Partner Success Manager owns the partner relationship from launch through renewal. You pick up where Implementation hands off and serve as their primary point of contact and relationship manager for the remainder of their lifecycle. You own ongoing success, reporting, enablement, growth, and renewal. WHAT YOU'LL OWN Relationship management post-onboarding: You are the partner's primary point of contact from launch through renewal. You run the recurring cadence (typically bi-weekly, scaling to monthly as partners mature), you know what's happening in their program, and you're the trusted human on the other end of the line. Renewal and expansion: Know where every account stands before the renewal conversation starts. Identify expansion opportunities and bring them forward. Retention is the floor, not the ceiling. Portfolio management: Keep a full partner portfolio organized and moving. Our partners have different timelines, different reporting obligations, different needs and need to be effectively managed simultaneously. Reporting build-out and iteration: Once Implementation hands off the initial reporting framework, you'll partner with Engineering to build out the reports partners need, iterate as their needs evolve, and surface report ideas they didn't know to ask for. As our self-serve reporting interface matures, you'll guide partners into using it directly. Form and dashboard maintenance: Partners regularly need tweaks: a question that should have been asked at the field level instead of the farm le
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