PartnerSuccessManager

At eero, we pride ourselves on dedication to customers, and our enterprise partners are no exception. Partner Success Management is responsible for ensuring partners can onboard efficiently, escalate concerns easily, and ultimately deploy eero successfully to their customers. In this role, you'll set the standard for how we work with external partners, interpret their needs, and prioritise eero workflows dedicated to partner success. You'll support the complete partner lifecycle—from initial onboarding through ongoing optimisation. Along the way, you'll review partner requests, ensure eero teams are aligned on requirements, and coordinate cross-functional efforts to meet external commitments. Once new partners have completed their initial deployment, you'll continue partnering with them by offering support and insights to ensure they're making the most of their eero experience. Key job responsibilities You'll drive partner success by managing all facets of the partner lifecycle for large, complex strategic accounts. This includes defining and coordinating partners' programme requirements, managing non-standard partner needs, and accelerating deployments by identifying programme expansion opportunities. You'll acquire deep knowledge of customers' vision, products, and objectives, anticipating partner needs and resolving significant pain points before they escalate. As their advocate, you'll work with internal teams and provide compelling evidence to inspire action whilst assisting with sales product demonstrations and coordinating product training for new partners. You'll steer eero to focus its partner-related efforts on work that delivers the biggest positive impact. This means balancing customer needs with competing business priorities, identifying efficiency opportunities, automating repetitive work, and designing scalable workflows. As a strategic adviser, you'll earn partners' trust and influence their customer-facing technology strategy, helping them optimise