Betsson Group
iGaming
PartnerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Partner Success Manager at Betsson Group. Skills: Partner relationship management, Product delivery ownership, Roadmap management, Stakeholder communication. Own and maintain product delivery roadmap for each active B2B partner. Collaborate with Product Managers to ensure B2B-originated requests are correctly scoped”
What You'll Achieve.
ensure that the partner experience reflects Betsson's commitment to its B2B relationships; track partner health and product performance
Industry & Context.
problem-solving skills; Manage escalations of delivery or SLA issues; coordinating resolution internally
What They're Looking For.
Must Have
Prior experience in a product management, business analysis, or product delivery role, Client-facing or account management experience in a B2B context, analytical and written communication skills, Experience working with agile delivery teams, Ability to manage multiple concurrent partner portfolios, Demonstrated results-oriented mindset, Excellent presentation and communication skills, A high level of proficiency in English is required
Nice to Have
Prior working experience in the iGaming industry, Working knowledge of iGaming platform architecture, Experience working with or for B2B technology partners in regulated markets, A relevant academic degree in Business, Technology, or a related discipline, Proficiency in additional languages relevant to Betsson's B2B partner markets
What You'll Do.
Own and maintain product delivery roadmap for each active B2B partner
Collaborate with Product Managers to ensure B2B-originated requests are correctly scoped
Facilitate go-to-market planning and communicate roadmap milestones
Act as main product training manager towards partners
Serve as the primary partner-facing contact for product and delivery matters
Support Bus Dev and co-chair Quarterly Business Reviews (QBRs)
Manage escalations of delivery or SLA issues on behalf of partners
Actively develop a deep understanding of each partner's market context
Act as main project onboarding manager for vanilla and less complex initiatives
Coach and support more junior colleagues
Contribute to the development and continuous improvement of PSM operating standards
Support knowledge transfer between the B2B and B2C intake functions
How You'll Work.
Team & Collaboration
Act as the structured bridge between external partners and internal Product, Technology functions; Support the Business Development team; Collaborate with Product Managers; Work closely with the Business Development team; Work next to Technical Account Managers; Contribute to the recruitment and onboarding of new PSMs
Communication Scope
analytical and written communication skills; Excellent presentation and communication skills; communicate outcomes clearly and promptly
Process & Methodology
Own and maintain product delivery roadmap, Facilitate go-to-market planning, Manage escalations of delivery or SLA issues, Act as main project onboarding manager
Full Job Description
As a Partner Success Manager, you will be the primary point of contact within the Product Delivery organisation for Betsson's B2B partners. The Wow You will own the partner-facing relationship from a delivery and product-health standpoint, acting as the structured bridge between external partners and the internal Product, Technology functions while supporting the Business Development team which owns the commercial relationship. You will drive and maintain each partner's product roadmap, translate partner needs into structured, evidence-based intake submissions, and ensure that the partner experience — from onboarding through to steady-state operations — reflects Betsson's commitment to its B2B relationships. A taster of what you will be involved with: Own and maintain product delivery roadmap for each active B2B partner, validated quarterly with the partner and mapped against internal product capacity and priorities based on B2B intake council reviews Collaborate with Product Managers to ensure that B2B-originated requests are correctly scoped, accurately formulated, and properly prefiltered next to other backlog items. Facilitate go-to-market planning and communicate the completion of roadmap milestones to partners, including product demos and release updates where relevant. Act as main product training manager towards partners to educate key stakeholders Serve as the primary partner-facing contact for product and delivery matters throughout the partner lifecycle Support Bus Dev and co-chair Quarterly Business Reviews (QBRs) with each partner, covering performance data, upcoming roadmap priorities, and commercial health Manage escalations of delivery or SLA issues on behalf of partners, coordinating resolution internally and communicating outcomes clearly and promptly. Actively develop a deep understanding of each partner's market context, competitive landscape, regulatory environment, and commercial model to inform roadmap conversations. Act as main project onboar
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