PartnerSuccessManager

About the position: Your job is to partner with our partner account managers as the key technical lead throughout the post-sales lifecycle of our Elements/Channel business. Through this partnership, will act as a strategic technical resource for high-priority channel accounts, driving product adoption, retention, and growth by leading onboarding, enablement, and expansion efforts. Specific responsibilities include, but are not limited to: Develop success plans for strategic partner accounts by creating metrics to support onboarding, product adoption, and retention goals. Build and maintain long-term relationships with key channel partners, coordinating enablement efforts and establishing a trusted advisor role. Manage a portfolio of partner accounts to provide ongoing technical guidance and strategic recommendations. Align AvePoint’s product suite to deliver comprehensive solutions that meet partner business objectives and drive customer success. Create individualized success plans for partners using performance metrics and feedback to guide engagement strategies. Collaborate with channel sales teams to understand partner growth strategies and identify opportunities to drive adoption and expansion. Guide partners through renewal cycles, working closely with sales to ensure timely and successful contract renewals. Monitor partner adoption status and support history to inform engagement plans and mitigate churn risks. Proactively address challenges and steer partners toward successful outcomes through strategic goal alignment. Become a subject matter expert in AvePoint’s platform to effectively educate and enable partner teams. Plan and execute onsite or virtual partner visits to deepen understanding of their goals and deliver impactful business reviews. Lead Quarterly Business Reviews (QBRs) to assess partner performance, adoption, and future growth opportunities. Coordinate technical onboarding and implementation support for partner-led deployments. Deliver pre-sale