AvePoint
PartnerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Partner Success Manager at AvePoint. Skills: Partner Success, Technical Consulting, Customer Relationship Management. Partner with account managers. Act as technical resource”
What You'll Achieve.
Drive product adoption; Drive retention; Drive growth; Ensure successful contract renewals; Mitigate churn risks; Steer partners toward successful outcomes
Industry & Context.
Problem solving; Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
3+ years of experience, Technical consulting role experience, Customer facing pre-sales role experience, Software solutions proposing experience, IT stakeholders conversations proficiency, Customer satisfaction experience, Customer service experience, Adoption experience, Retention experience, Written communication skills, Verbal communication skills, Organization skills, Presentation skills, Project management skills, Ability to work individually, Ability to work in team, Willingness to learn, Willingness to adapt, Communicating with stakeholders experience, Communicating with decision makers experience, Customer relationship management ability, Understand business objectives ability, Requirements gathering ability, Analysis ability, Organizational awareness skills, Server installation experience, Software installation experience, Windows Server configuration experience, Microsoft SQL Server configuration experience, Dynamics CRM configuration experience, SharePoint configuration experience, Microsoft 365 configuration experience, Server administration experience, Software administration experience, Windows Server administration experience, Microsoft SQL Server administration experience, Dynamics CRM administration experience, SharePoint administration experience, Microsoft 365 administration experience
Nice to Have
Certifications a nice to have
What You'll Do.
Partner with account managers
Act as technical resource
Drive product adoption
Lead onboarding efforts
Lead enablement efforts
Lead expansion efforts
Develop success plans
Create metrics for onboarding
Create metrics for adoption
Create metrics for retention
Build long-term relationships
Maintain long-term relationships
Coordinate enablement efforts
Establish trusted advisor role
Manage partner accounts portfolio
Provide technical guidance
Provide strategic recommendations
Deliver comprehensive solutions
Meet partner objectives
Drive customer success
Create individualized success plans
Use performance metrics
Guide engagement strategies
Collaborate with sales teams
Understand partner strategies
Identify adoption opportunities
Identify expansion opportunities
Guide partners through renewals
Ensure contract renewals
Monitor partner adoption status
Monitor support history
Inform engagement plans
Address challenges proactively
Steer partners toward outcomes
Align strategic goals
Become subject matter expert
Educate partner teams
Execute partner visits
Deepen understanding of goals
Deliver business reviews
Lead Quarterly Business Reviews
Assess partner performance
Assess partner adoption
Assess future growth opportunities
Coordinate technical onboarding
Coordinate implementation support
Deliver pre-sales training
Deliver certification programs
Empower partner teams
Support joint marketing initiatives
Support lead generation efforts
Identify upsell opportunities
Identify cross-sell opportunities
Support execution strategies
Collect partner feedback
Communicate partner feedback
Inform product development
Inform program improvements
Ensure partner compliance
Support utilization of incentives
Support utilization of rebates
Advocate for successful partners
Support case study development
Support reference activities
Participate in internal reviews
Assess partner maturity
Recommend strategic actions
Showcase platform solutions
How You'll Work.
Team & Collaboration
Partner account managers; Channel sales teams; Internal teams; Global team setting; Marketing teams; Sales teams; Technical teams
Communication Scope
Written communication; Verbal communication; Presentation skills; Executive presentations; Technical documentation; Client meetings
Process & Methodology
Project management skills
Full Job Description
About the position: Your job is to partner with our partner account managers as the key technical lead throughout the post-sales lifecycle of our Elements/Channel business. Through this partnership, will act as a strategic technical resource for high-priority channel accounts, driving product adoption, retention, and growth by leading onboarding, enablement, and expansion efforts. Specific responsibilities include, but are not limited to: Develop success plans for strategic partner accounts by creating metrics to support onboarding, product adoption, and retention goals. Build and maintain long-term relationships with key channel partners, coordinating enablement efforts and establishing a trusted advisor role. Manage a portfolio of partner accounts to provide ongoing technical guidance and strategic recommendations. Align AvePoint’s product suite to deliver comprehensive solutions that meet partner business objectives and drive customer success. Create individualized success plans for partners using performance metrics and feedback to guide engagement strategies. Collaborate with channel sales teams to understand partner growth strategies and identify opportunities to drive adoption and expansion. Guide partners through renewal cycles, working closely with sales to ensure timely and successful contract renewals. Monitor partner adoption status and support history to inform engagement plans and mitigate churn risks. Proactively address challenges and steer partners toward successful outcomes through strategic goal alignment. Become a subject matter expert in AvePoint’s platform to effectively educate and enable partner teams. Plan and execute onsite or virtual partner visits to deepen understanding of their goals and deliver impactful business reviews. Lead Quarterly Business Reviews (QBRs) to assess partner performance, adoption, and future growth opportunities. Coordinate technical onboarding and implementation support for partner-led deployments. Deliver pre-sale
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