AvePoint
PartnerSuccessManager
“Partner Success Manager at AvePoint. Skills: technical lead, partner account managers, post-sales lifecycle, strategic technical resource, product adoption, retention, growth, onboarding, enablement, expansion efforts. Develop success plans for strategic partner accounts. Build and maintain long-term relationships with key channel partners”
What You'll Achieve.
driving product adoption; retention; growth; onboarding; enablement; expansion efforts; support onboarding, product adoption, and retention goals; drive adoption and expansion; successful contract renewals; mitigate churn risks; successful outcomes; strategic goal alignment; educate and enable partner teams; deliver impactful business reviews; assess partner performance, adoption, and future growth opportunities; empower partner sales and technical teams; support execution strategies; inform product development and program improvements; support utilization of incentives and rebates; support case study development and reference activities; assess partner maturity; recommend strategic actions; solves complex Microsoft and multicloud challenges
Industry & Context.
address common concerns around interoperability and differentiation; Proactively address challenges; steer partners toward successful outcomes
Willingness to travel for onsite partner visits
What They're Looking For.
Must Have
3+ years of experience in a technical consulting role, Proficient in having conversations with IT stakeholders, Proven success in a customer facing, pre-sales role proposing software solutions, customer satisfaction experience, customer service experience, adoption experience, retention experience, Excellent written/verbal communication skills, Excellent organization skills, Excellent presentation skills, Excellent project management skills, Ability to work individually, Ability to work within a highly collaborative global team setting, Willingness to learn and adapt in a fast-paced environment, experience in communicating with different stakeholders and decision makers, Advanced ability to understand business objectives through requirements gathering and analysis, Impeccable organizational awareness skills, Experience in IT professional related topics such as server and software installation, configuration and administration, Experience with Windows Server, Experience with Microsoft SQL Server, Experience with Dynamics CRM, Experience with SharePoint, Experience with Microsoft 365
Nice to Have
Certifications such as is a nice to have
What You'll Do.
Develop success plans for strategic partner accounts
Build and maintain long-term relationships with key channel partners
Manage a portfolio of partner accounts
Align AvePoint’s product suite to deliver comprehensive solutions
Create individualized success plans for partners
Collaborate with channel sales teams
Guide partners through renewal cycles
Monitor partner adoption status and support history
Proactively address challenges
Become a subject matter expert in AvePoint’s platform
Plan and execute onsite or virtual partner visits
Lead Quarterly Business Reviews (QBRs)
Coordinate technical onboarding and implementation support
Deliver pre-sales training and certification programs
Support joint marketing initiatives and lead generation efforts
Identify upsell and cross-sell opportunities
Collect and communicate partner feedback
Ensure partner compliance with program requirements
Advocate for successful partners
Participate in internal performance reviews
How You'll Work.
Team & Collaboration
partner with our partner account managers; Collaborate with channel sales teams; working closely with sales; Collect and communicate partner feedback to internal teams; work within a highly collaborative global team setting; communicating with different stakeholders and decision makers, both internally and externally
Communication Scope
Excellent written/verbal communication; communication skills
Process & Methodology
project management skills
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