Abridge
Healthcare
PartnerSuccessDirector
Neural analysis suggests this role is
optimal for Director candidates.
“Partner Success Director at Abridge. Skills: Customer Success, Partner Management, Healthcare AI. Build executive relationships. Maintain executive relationships”
What You'll Achieve.
Contribute to revenue growth; Contribute to retention targets
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Proven experience in customer facing roles, Experience in management consulting, Experience in enterprise SaaS, Experience in health system innovation, Understanding of healthcare landscape, Understanding of health enterprise dynamics, Understanding of clinician challenges, Problem-solving skills, Results-oriented mindset, Excellent communication skills, Excellent interpersonal skills, Ability to build trust, Ability to establish rapport, Technical aptitude, Organizational capabilities, Project management capabilities
Nice to Have
Thrive in high-touch model
What You'll Do.
Build executive relationships
Maintain executive relationships
Build operational relationships
Maintain operational relationships
Build technical relationships
Maintain technical relationships
Serve as primary point of contact
Provide clear communication
Provide timely communication
Provide reliable communication
Act as trusted advisor
Offer strategic guidance
Connect capabilities to priorities
Build data-backed story
Conduct executive business reviews
Assess product performance
Share value attainment
Align around opportunity
Collaborate with sales team
Identify expansion opportunities
Advance expansion opportunities
Present new solutions
Track partner expansion metrics
Contribute to revenue growth
Contribute to retention targets
Build clinician relationships
Understand clinician workflows
Understand clinician pain points
Understand clinician objectives
Anticipate clinician needs
Offer clinician guidance
Offer clinician best practices
Connect capabilities to workflows
Connect capabilities to productivity
Connect capabilities to outcomes
Provide product training
Provide onboarding support
Address clinician issues
Address clinician concerns
Provide timely resolutions
Monitor clinician satisfaction
Monitor clinician adoption data
Identify engagement signals
Identify friction signals
Convert signals to interventions
Drive scaled utilization
Drive sustainable utilization
Remove barriers to adoption
Ensure positive partner experience
Serve as voice of customer
Share partner insights
Share partner feedback
Share success stories
Drive product improvements
Drive service improvements
Contribute to resource development
Contribute to best practice development
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales team collaboration; Product team collaboration
Communication Scope
Executive communication; Stakeholder communication
Process & Methodology
Project management
Full Job Description
ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE As a Partner Success Director at Abridge, you own the relationship with your health system partners — full stop. You are the face of Abridge: the person executives call, the person clinicians trust, and the person who knows each partner’s people, priorities, and growth potential better than anyone. This is a high-touch, high-ownership role. You’ll go deep with a focused book and deliver a level of service, urgency, and strategic partnership that sets Abridge apart. WHAT YOU’LL DO - Partner Development: - Build and maintain strong executive, operational, and technical relationships across your health system partners — going wide enough to ensure no critical relationship is a single point of failure, and deep enough that partners see Abridge as indispensable. - Be the first call your partners make — serving as the primary point of contact and providing clear, timely, and reliable communication that ea
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