Deliveroo
All Cost Centers
PartnerOperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Partner Operations Manager at Deliveroo. Skills: Operations management, Stakeholder management, Project management, Data analysis. Improve delivery operations for highest volume partners. Resolve issues across multiple stakeholders”
What You'll Achieve.
Improve partner operational performance; Ensure high operational performance for new site launches
Industry & Context.
Diagnose areas of concern; Resolve areas of concern; Identify relevant information to make a decision
What They're Looking For.
Must Have
At least 5 years experience in strategy, management consulting, operations management or growth., Able to build working relationships with key stakeholders, influence, and attain the requisite buy-in, Able to rally others behind an idea and get stakeholders (both internal and external) to buy-in to your ideas., Analytical - able to identify the relevant information required to make a decision and present that information in a concise manner, Innovative - You will innovate on current ways of working and identify areas for improvement, propose innovative solutions, and execute them and consider manner while managing stakeholder communications., Project management - experience managing multiple projects and stakeholders in a structured and logical way to ensure you’re always delivering the right work at the right time., Data fluency: able to manipulate large datasets using Excel/Google Sheets and SQL, and translate complex analyses into clear insights using BI tools (e. g. Looker, Tableau) to support decision-making.
What You'll Do.
Improve delivery operations for highest volume partners
Resolve issues across multiple stakeholders
Test solutions to address issues
Work with commercial team
Collaborate with Product team
Expand existing and rolling out new partners
Ensure high operational performance for new site launches
Manage high impact cross-functional projects
How You'll Work.
Team & Collaboration
Work with commercial team to equip them with tools; Align Partner Operations with other functions; Collaborate with Product team; Drive rollout with internal and external partners; Manage multiple projects and stakeholders; Collaborate with teammates, systems, and leaders across DoorDash and Wolt
Communication Scope
Present information in a concise manner; Manage stakeholder communications
Process & Methodology
Manage multiple projects and stakeholders, Manage high impact cross-functional projects
Full Job Description
KEY ACCOUNTS PARTNER OPERATIONS The Team The Partner Operations Manager sits within the Italy Operations department and is focused on improving the experience of our customers when they place an order from our largest and highest volume restaurants and grocery partners. You will work in our offices in Milan. The role As a Partner Operations Manager you will improve the delivery operations associated with our highest volume partners. You will resolve issues across multiple stakeholders and test solutions to address them. You will also work with the commercial team to equip them with the necessary tool set to improve site performance, while aligning the aims of Partner Operations with other functions in the business. You will also collaborate with the Product team to ensure the voice of the partner is considered in the development of new features and drive their rollout with internal and external partners. Furthermore, where relevant, you will expand existing and rolling out new partners, while ensuring high operational performance for new site launches. Responsibilities and Deliverables Deliverable 1: Improve our delivery operations associated with our highest volume partners cross-functionally - Proactively diagnose, resolve and report on areas of concern for partner operations across multiple stakeholders, testing solutions to address them and quickly determining how to scale them - Innovatively seek out opportunities to move the needle on partner operational performance - Align the aims of Partner Operations with those of other departments within the business on areas such as target and KPI setting - Attend partner Monthly/Quarterly Business Reviews to provide operational updates and understand main commercial priorities for partners Deliverable 2: Work with the Product team to advocate for the voice of the partner in the development of new features, and lead the rollout and implementation of new features with internal stakeholders and external partners - Collabor
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