Amazon Customer Service
E-Commerce
PartnerManager,GlobalOutsourcing
Neural analysis suggests this role is
optimal for Manager candidates.
“Partner Manager, Global Outsourcing at Amazon Customer Service. Skills: Vendor relationship management, Operational excellence, Process optimization. Lead vendor-based teams. Oversee operations to highest standard”
What You'll Achieve.
Positively impact customer experience
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
4+ years account management experience, 4+ years relationship management experience, 4+ years small business logistics experience, 4+ years retail vendor management experience, 4+ years retail supplier management experience, 4+ years BPO customer service management experience
Nice to Have
MBA, Experience building strategic relationships, Experience analyzing data and best practices, Experience driving projects using change management frameworks, Experience driving projects using project management frameworks, Lean/Six Sigma experience
What You'll Do.
Lead vendor-based teams
Oversee operations to highest standard
Manage relationships with key stakeholders
Align with key stakeholders
Influence organizational priorities
Influence business direction
Influence technology direction
Assist with defining vendor strategy
Identify organization processes
Develop organization processes
Optimize organization processes
Deep dive drive improvement
Perform root cause analysis
Develop corrective action plans
How You'll Work.
Team & Collaboration
Collaborate with Amazon teams; Work with stakeholders
Process & Methodology
Change management, Project management
Full Job Description
Do you like to help shape the future of customer support? Earth’s Most Customer Centric Company is seeking an exceptionally talented individual to join our Amazon Customer Service (CS) team within Global Outsourcing (GO). We are seeking an experienced performance management leader to join our CS GO team as a Vendor Manager. This leader will manage external vendor relationships, drive operational excellence and innovation, and collaborate with other Amazon teams to positively impact customer experience. The ideal candidate will draw from their experience in Business Process Outsourcing (BPO) account management, contact center key performance indicators, and corporate leadership roles, demonstrating their ability to manage relationships, think strategically, drive process improvements, and make data-backed decisions in a high-stakes, high-speed environment. Key job responsibilities - Lead vendor-based teams, overseeing operations to the highest standard of customer obsession and service delivery - Manage relationships and alignment with key stakeholders across the organization, influencing organizational priorities and business and/or technology direction - Assist with defining long-term vendor strategy - Identify, develop and optimize organization processes, playbooks, or tools - Deep dive inefficiencies; drive improvement through scalable mechanisms - Triage issues, owning resolution, root cause analysis, and corrective action plans A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team The CS GO team manages a network of outsourced contact center vendors to provide CS front line support capacity, flexibility, and cost benefits while delivering exceptional experiences to Amazon’s customer base. T
Applying for this Partner Manager, Global Outsourcing role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Customer Service?
Real rants from real employees. Read before you apply.