CitySwift
Public Transport
PartnerManager
“Partner Manager at CitySwift. Skills: Customer success, Account management, SaaS delivery. Serve as primary contact for customers. Build trusted relationships with customers”
What You'll Achieve.
Ensure customers get maximum value; Ensure platform delivers against goals; Ensure platform delivers against ROI
Industry & Context.
Data interpretation
Ability to travel periodically
What They're Looking For.
Must Have
Experience in commercial bus operation, Experience in customer-facing role, 2+ years experience in SaaS
Nice to Have
Knowledge of bus scheduling, Experience in public transport industry, Experience in consulting industries
What You'll Do.
Serve as primary contact for customers
Build trusted relationships with customers
Manage onboarding projects
Manage delivery projects
Manage post-deployment projects
Track project milestones
Meet project milestones
Monitor usage metrics
Monitor performance metrics
Increase usage metrics
Increase performance metrics
Identify opportunities for improvement
Identify opportunities for value realisation
Translate customer goals into plans
Collaborate cross-functionally for delivery
Act as voice of customer internally
Share insights with Product
Share insights with Tech
Share insights with Partner Management
Support product development through testing
Support product development through feedback
Demonstrate impact for renewals
Build business cases for renewals
Align with long-term partner goals
Identify patterns for improvement
Suggest process enhancements
How You'll Work.
Team & Collaboration
Collaborate cross-functionally; Work with Product; Work with Tech; Work with Commercial teams
Communication Scope
Data-led narratives
Process & Methodology
Organised, Deadline-driven, Calm under pressure
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