Company
Technology
PartnerLaunch&CustomerSuccessLead
Neural analysis suggests this role is
optimal for Senior candidates.
“Partner Launch & Customer Success Lead. Skills: project management, customer success, partnership management, cross-functional collaboration, data analysis. Own and manage the end-to-end launch process for new enterprise partners, ensuring successful onboarding, operational readiness, and timely implementation. Develop, maintain, and continuously improve scalable launch frameworks and playbooks. Design and deliver onboarding, training, and enablement programs. Coordinate activation initiatives a”
What You'll Achieve.
Monitor partner performance and product adoption using key success metrics such as engagement, activation rates, retention, and user penetration. Gather structured feedback from partners and users, translating insights into actionable recommendations for product and operational enhancements.
Industry & Context.
customer enablement; operational process optimization; performance tracking; data interpretation
Fully remote working environment across Europe.
What They're Looking For.
Must Have
Proven experience in project management, operations, customer success, account management, or partnership-focused roles. Ability to coordinate multiple stakeholders and manage complex implementation projects from planning through execution. Experience working with enterprise clients, strategic partnerships, or large-scale customer accounts. Demonstrated success in building scalable operational processes, frameworks, playbooks, and customer enablement programs. Excellent communication, presentation, and relationship-building skills. Analytical mindset with experience tracking performance metrics, interpreting data, and driving continuous improvement initiatives. Comfortable working cross-functionally with product, engineering, marketing, operations, and commercial teams. Experience launching, onboarding, or driving adoption of digital products through frontline teams or customer-facing staff. Highly organized, proactive, and capable of balancing strategic thinking with operational execution.
Nice to Have
Experience supporting multi-location businesses, franchise organizations, or distributed partner networks is highly desirable.
What You'll Do.
Own and manage the end-to-end launch process for new enterprise partners, ensuring successful onboarding, operational readiness, and timely implementation.
Develop, maintain, and continuously improve scalable launch frameworks and playbooks.
Design and deliver onboarding, training, and enablement programs.
Coordinate activation initiatives and promotional campaigns.
Monitor partner performance and product adoption.
Build and maintain reporting tools and performance dashboards.
Gather structured feedback from partners and users.
Collaborate closely with product, marketing, engineering, and partnership teams.
Continuously optimize operational processes.
How You'll Work.
Team & Collaboration
Collaborate closely with product, marketing, engineering, and partnership teams. Comfortable working cross-functionally with product, engineering, marketing, operations, and commercial teams. Close partnership with cross-functional teams across operations, product, marketing, and partnerships.
Communication Scope
presentation skills; relationship-building skills
Process & Methodology
project management, implementation projects
Full Job Description
## Accountabilities Own and manage the end-to-end launch process for new enterprise partners, ensuring successful onboarding, operational readiness, and timely implementation. Develop, maintain, and continuously improve scalable launch frameworks and playbooks to standardize deployment across partner networks. Design and deliver onboarding, training, and enablement programs for managers, trainers, and frontline teams to maximize engagement and adoption. Coordinate activation initiatives and promotional campaigns, including in-location marketing activities, member engagement programs, and internal communications. Monitor partner performance and product adoption using key success metrics such as engagement, activation rates, retention, and user penetration. Build and maintain reporting tools and performance dashboards to track rollout progress and identify opportunities for improvement. Gather structured feedback from partners and users, translating insights into actionable recommendations for product and operational enhancements. Collaborate closely with product, marketing, engineering, and partnership teams to support successful launches and ongoing customer success initiatives. Continuously optimize operational processes to support efficient scaling across large partner organizations and multi-location networks. Requirements Proven experience in project management, operations, customer success, account management, or partnership-focused roles. Strong ability to coordinate multiple stakeholders and manage complex implementation projects from planning through execution. Experience working with enterprise clients, strategic partnerships, or large-scale customer accounts. Demonstrated success in building scalable operational processes, frameworks, playbooks, and customer enablement programs. Excellent communication, presentation, and relationship-building skills. Strong analytical mindset with experience tracking performance metrics, interpreting data, and driving cont
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