PartnerLaunch&CustomerSuccessLead

## Accountabilities Own and manage the end-to-end launch process for new enterprise partners, ensuring successful onboarding, operational readiness, and timely implementation. Develop, maintain, and continuously improve scalable launch frameworks and playbooks to standardize deployment across partner networks. Design and deliver onboarding, training, and enablement programs for managers, trainers, and frontline teams to maximize engagement and adoption. Coordinate activation initiatives and promotional campaigns, including in-location marketing activities, member engagement programs, and internal communications. Monitor partner performance and product adoption using key success metrics such as engagement, activation rates, retention, and user penetration. Build and maintain reporting tools and performance dashboards to track rollout progress and identify opportunities for improvement. Gather structured feedback from partners and users, translating insights into actionable recommendations for product and operational enhancements. Collaborate closely with product, marketing, engineering, and partnership teams to support successful launches and ongoing customer success initiatives. Continuously optimize operational processes to support efficient scaling across large partner organizations and multi-location networks. Requirements Proven experience in project management, operations, customer success, account management, or partnership-focused roles. Strong ability to coordinate multiple stakeholders and manage complex implementation projects from planning through execution. Experience working with enterprise clients, strategic partnerships, or large-scale customer accounts. Demonstrated success in building scalable operational processes, frameworks, playbooks, and customer enablement programs. Excellent communication, presentation, and relationship-building skills. Strong analytical mindset with experience tracking performance metrics, interpreting data, and driving cont