Diligent Corporation
SaaS
PartnerExperienceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Partner Experience Manager at Diligent Corporation. Skills: Partner Management, Customer Success, Data Management. Develop understanding of partner programs. Develop understanding of partner processes”
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
5–7 years of experience in Partner Management, 5–7 years of experience in Partner Operations, 5–7 years of experience in Customer Success, 5–7 years of experience in Account Management, 5–7 years of experience in Channel Programs, Experience working with Salesforce (SFDC), Experience with CRM reporting tools, Experience managing data quality, Experience managing reporting, Experience managing partner databases
What You'll Do.
Develop understanding of partner programs
Develop understanding of partner processes
Develop understanding of partner solutions
Act as subject matter expert for partners
Monitor partner health metrics
Monitor engagement trends
Monitor program participation
Monitor risk indicators
Identify partners requiring support
Identify partners requiring intervention
Maintain accurate partner records
Maintain accurate partner profiles
Maintain accurate engagement data
Manage partner databases
Ensure data integrity
Ensure data completeness
Track partner royalty payment processes
Reconcile partner royalty payment processes
Support partner royalty payment processes
Identify gaps in partner engagement
Identify gaps in partner adoption
Identify gaps in partner performance
Identify gaps in partner experience
Develop action plans to address gaps
Conduct partner health checks
Conduct business reviews
Conduct engagement sessions
Strengthen partner relationships
Drive program success
Manage partner lead tracking
Manage partner lead reporting
Manage partner lead operational processes
Serve as liaison between partners and internal teams
Ensure timely resolution of issues
Ensure effective communication
Track partner performance metrics
Track engagement trends
Track operational KPIs
Report on partner performance metrics
Report on engagement trends
Report on operational KPIs
Coordinate global partner summits
Coordinate partner events
Coordinate partner webinars
Coordinate partner engagement activities
Support global partner summits
Support partner events
Support partner webinars
Support partner engagement activities
Manage multiple partner relationships
Manage multiple initiatives simultaneously
How You'll Work.
Team & Collaboration
Internal cross functional stakeholders; Diligent partner team; Finance teams; Operations teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management, Organizational skills
Full Job Description
Position Overview The Partner Experience Manager is responsible for driving partner engagement, operational excellence, and long term partner success across Diligent Partner Ecosystem working with the Diligent partner team and internal cross functional stakeholders. This role combines strong relationship management skills with a data-driven approach to partner operations. The Partner Experience Manager leverages partner health metrics, engagement analytics, business insights, and operational reporting to identify opportunities for improvement, address partner challenges, and drive measurable enhancements in partner satisfaction and program effectiveness. Working closely with partners and internal stakeholders, this individual serves as a trusted advisor and operational liaison, ensuring partners receive a best in class experience while supporting program adoption, partner growth, and overall ecosystem success. Key Responsibilities Develop a deep understanding of partner programs, processes, and solutions and act as a subject matter expert for partners. Monitor partner health metrics, engagement trends, program participation, and risk indicators to proactively identify partners requiring support or intervention. Maintain accurate partner records, profiles, and engagement data within Salesforce (SFDC) and related systems. Manage partner databases and ensure data integrity, accuracy, and completeness across platforms. Track, reconcile, and support partner royalty payment processes in collaboration with Finance and Operations teams. Identify gaps in partner engagement, adoption, performance, and overall partner experience, and develop action plans to address them. Conduct partner health checks, business reviews, and engagement sessions to strengthen partner relationships and drive program success. Manage partner lead tracking, reporting, and operational processes. Serve as the primary liaison between partners and internal teams, ensuring timely resolution of issues and
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