Onebrief
Customer Relations
PartnerEngagementManager,Pacific
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Partner Engagement Manager, Pacific at Onebrief. Skills: Operational planning, Customer engagement, Technical proficiency. Own the entire customer relationship. Expand product usage”
What You'll Achieve.
Rapidly expand product usage until ~100% of workflows are in Onebrief; Support renewals and future sales; Deliver successful outcomes
Industry & Context.
Solve bureaucratic challenges; Find creative solutions with limited resources; Push through obstacles; Make things happen; Troubleshoot issues; Solve the problem with a few phone calls; Creative problem-solver
Top Secret clearance with eligibility for SCI, In person in San Diego, CA, Ability to access DOD facilities and installations
What They're Looking For.
Must Have
Top Secret clearance with eligibility for SCI, In person in San Diego, CA
Nice to Have
Mastery of operational planning at multi-star headquarters, Technical skill, Savvy, Power user of our product, Talk engineering with the customer, Love our users, Work with users, Understand military headquarters, Apply experience with customers, Navigate military and political bureaucracy, Win over future customers, Attention to detail, Workhorse reputation, Get things from large government organizations, Solve bureaucratic challenges, Technically adept, Work well with customers, Cultivate trust, Align diverse perspectives, Communicate with clarity and influence, Intense about our mission, Proactive and adaptable, Comfortable working autonomously or with cross-functional teams, Comfortable in fast-paced or ambiguous settings, Communicate clearly, concisely, and candidly, Assess the situation within your account, Effectively communicate assessment and recommendations, Inform strategic decisions, Scrappy and resourceful, Find creative solutions with limited resources, Adapt quickly when plans change, Push through obstacles without waiting for perfect conditions, Make things happen, Proven experience in leading operational planning within a military context, Exposure to staff planning, Familiarity and experience with major military planning exercises, Familiarity and experience with protocols for software deployment on classified networks, Proven ability to expand business presence within a region, Experience in customer support, Capability to respond to incidents coordinating with customers and product engineering teams, Technical skills to master our application, Troubleshoot issues, Liaise with customers on technical matters, Proven ability to navigate large government organizations, Deliver successful outcomes, Obsessed with creating value for real users, Ambitious, Creative problem-solver, Learn quickly, Work iteratively, Naturally seek collaboration, Approach work with integrity, Intellectual honesty, Low ego, Communicate frankly, clearly, and succinctly, Thrive as a self-starter, Embrace autonomy and ambiguity
What You'll Do.
Own the entire customer relationship
Communicate user needs to product team
Maintain high product proficiency
Excite customer about product improvement
Instill Onebrief brand image
Enable expansion to Allies and Partners
Lead or support exercises
Recommend product improvements
Provide customer support
Develop understanding of customer social dynamics
Coordinate with customer and product engineering team on incidents
How You'll Work.
Team & Collaboration
Work with product team; Coordinate with product engineering team; Work with cross-functional teams
Communication Scope
Clearly communicate user needs; Communicate with clarity and influence; Communicate clearly, concisely, and candidly; Effectively communicate assessment and recommendations; Communicate frankly, clearly, and succinctly
Full Job Description
ABOUT ONEBRIEF Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient. We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world. Founded in 2019 by a group of experienced planners, today, Onebrief’s team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We’ve raised $320m+ from top-tier investors, including Battery Ventures, General Catalyst, Sapphire Ventures, Insight Partners, and Human Capital, and today, Onebrief is valued at $2.15B. With this continued growth, Onebrief is able to make an impact where it matters most. Required: Top Secret clearance with eligibility for SCI In person in San Diego, CA ABOUT THE JOB As a Partner Engagement Manger you will, - Own the entire customer relationship, from users up to Generals to Admirals. - Rapidly expand product usage until ~100% of workflows are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible. - Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement. - Instill the Onebrief brand image. - Enable our expansion to Allies and Partners. - Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed. You will also: - Lead or support exercises. - Use your observations of our users to recommend product improvements. - Provide face-to-face and remote customer support. - Develop an understanding of customer social dynamics in order to support renewals and future sa
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