Career Team
workforce development
ParticipantEngagementManager
“Participant Engagement Manager at Career Team. Skills: Service delivery, Customer experience, Workforce services, Bilingual communication. Lead frontline service delivery. Coordinate entry to workforce services”
What You'll Achieve.
Drive measurable outcomes
Industry & Context.
Identify bottlenecks; Resolve bottlenecks
Background check
What They're Looking For.
Must Have
Concierge customer service, Cultural fluency, Clear communication in English and Spanish
What You'll Do.
Lead frontline service delivery
Coordinate entry to workforce services
Own customer experience quality and flow
Ensure service standards accuracy
Ensure queue levels accuracy
Ensure response times accuracy
Ensure WorkinTexas.com documentation accuracy
Escalate customer barriers
Coordinate software implementation for referral tracking
Coordinate software implementation for partner engagement
Coordinate software implementation for center foot traffic
Coordinate software implementation for orientation to intake conversions
Track participant flow
Provide day-to-day oversight
Ensure consistent customer experience
Ensure high-quality customer experience
Manage participant queue
Establish quality controls
Maintain quality controls
Serve as local coordination point
Monitor daily workflow
Balance workload for intake
How You'll Work.
Team & Collaboration
Cross-functional teams; Partner contractors
Communication Scope
Bilingual communication
Applying for this Participant Engagement Manager role?
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ANONYMOUS · UNFILTERED
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