Legends Global
PartTimeTicketSeller
“Part-Time Ticket Seller at Legends Global. Skills: Customer service, Ticket sales, Cash handling. Process single ticket sales at the box office and assist with group sales when requested. Answer questions concerning admission fees, fares, schedules, reservations, coming attractions and ticket policies”
Industry & Context.
Resolve customer concerns; Assist with potential ticket exchanges or issues for box office purchases; Resolve customer ticket-related issues (Transfers, barcodes, account issues, etc. ) by researching ticketing accounts
Ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays, A minimum of 1 shift per calendar quarter is required to stay in good standing, Comfortable working in an office environment where, at times, the noise level can be loud in a stadium environment, Work effectively under pressure and/or stringent schedule with different personalities and produce accurate results, The ability to work long and irregular hours may vary due to functions and may include day, evening, weekends, and holidays, Regularly required to move around the to stand for long hours during talk and hear, This position may require work inside or outside of the building, as needed by events
What They're Looking For.
Must Have
Ability to carry out tasks in a reliable, productive, and expedient manner and be able to adhere to strict deadlines, Ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays, Comfortable working in an office environment where, at times, the noise level can be loud in a stadium environment, Work effectively under pressure and/or stringent schedule with different personalities and produce accurate results, Follow oral and written instructions and communicate effectively with others in both oral and written form, Maintain a client service-oriented attitude, The ability to work long and irregular hours may vary due to functions and may include day, evening, weekends, and holidays, High School diploma or GED, One to three months related experience and/or or an equivalent combination of education and experience, Work in a fast-paced environment, Work independently, exercise judgement and initiative, Remain flexible and adjust to situations as they occur, Operate computerized ticketing system and standard office equipment
Nice to Have
Previous ticketing, point of sales, or customer service experience, Cash handling/Ticket Box Office experience
What You'll Do.
Process single ticket sales at the box office and assist with group sales when requested, Answer questions concerning admission fees, fares, schedules, reservations, coming attractions and ticket policies, Resolve customer concerns and assist with potential ticket exchanges or issues for box office purchases, Ability to handle cash, credit card, gift card, and/or voucher transactions while keeping a balanced and accurate cash drawer, Collecting, depositing, and accurately reporting on all monies, funds, and payments that have been received and/or generated, Resolve customer ticket-related issues (Transfers, barcodes, account issues, etc.
) by researching ticketing accounts, Aid guests with mobile ticket education, claiming, transferring, issues, etc.
in assistance with a Ticketing Supervisor if needed, Demonstrates excellent customer service responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance, Manages Will-Call window operations, prepares ticket orders, or other related duties assigned by a Ticketing Supervisor, May perform other duties as assigned.
How You'll Work.
Team & Collaboration
Assist with group sales when requested; Aid guests with mobile ticket education, claiming, transferring, issues, etc. in assistance with a Ticketing Supervisor if needed; Other related duties assigned by a Ticketing Supervisor
Communication Scope
Excellent verbal and written communication skills
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