Knix

Toronto Premium Outlets

Part-TimeTeamLead(TorontoPremiumOutlets)

CA$0k+ Halton Hills, Ontario, Canada PART TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Part-Time Team Lead (Toronto Premium Outlets) at Knix. Skills: Sales, Customer service, Team leadership. Create a comfortable, inclusive, and uplifting end-to-end experience. Coach and develop Sales Associates”

What You'll Achieve.

Drive consistent performance; Exceed their targets; Deliver first-class customer experiences; Ensure we never leave a sale on the table

Industry & Context.

Toronto Premium Outlets
Problems you'll solve

Conflict resolution; De-escalate challenging situations

Eligibility Requirements

Work authorization in Canada, 18 years of age or older, Flexible to work evenings, weekends, and holidays

What They're Looking For.

Must Have

Proven experience in a lead or senior role, Ability to lead, coach and motivate a team, Demonstrated ability to use KPIs and sales insights, Ability to lift and handle packages weighing up to 25lbs, Ability to move efficiently through the store for long periods of time

Nice to Have

2+ years’ experience in an apparel or lifestyle retail brand environment

What You'll Do.

and uplifting end-to-end experience

Coach and develop Sales Associates

Dominate your assigned selling periods

Use real-time data and KPIs to coach associates

Actively listen to customers' unique needs

Guide customers to the right Knix products

Ensure team effectively communicates product expertise

Confidently navigate challenging interactions

Support staff training

Support visual merchandising

Support general operational needs

How You'll Work.

Team & Collaboration

Support teammates; Coach peers

Communication Scope

Product guidance; Product expertise

Full Job Description

## Description As a Key Lead at Knix, you create a warm, inclusive, and confidence-building experience for every customer and know how to cater towards our customer’s unique needs. You bring the Knix experience to life by listening deeply, offering thoughtful product guidance, and leading with care on the floor and in fitting rooms, setting the standard for how the team shows up for our customers.   You’re comfortable leading in real time - supporting your teammates, confidently navigating a fast-paced environment at peak hours, and fueled by sales targets and metrics to drive action. With a strong sense of ownership and a genuine love for the brand, you build customer loyalty, elevate the in-store experience, and drive consistent performance.   Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix.  Come join us if you are looking for a purpose-driven and authentic career! ## What's in it for you (Benefits & Perks) Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases. Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace

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