Juno Veterinary

Veterinary

Part-TimeMemberExperienceCoordinator

CA$28–38k ~AI est. Vancouver, British Columbia, Canada PART TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Part-Time Member Experience Coordinator at Juno Veterinary. Skills: Member experience, Customer service, Clinic operations. Welcome members and pets. Manage clinic flow”

Industry & Context.

Veterinary
Problems you'll solve

Solution-focused; Progress-focused

What They're Looking For.

Must Have

2+ years customer service, 2+ years member experience, Customer-facing representative experience, Verbal communication skills, Written communication skills

Nice to Have

Prior experience within a veterinary clinic

What You'll Do.

Welcome members and pets

Coordinate consent forms

Serve as first point of contact

Process prescriptions

Process membership technical support

Foster positive clinic culture

How You'll Work.

Team & Collaboration

Collaborative clinic culture

Communication Scope

Verbal communication; Written communication; In-clinic communication

Full Job Description

At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our vision? To establish a stellar standard of care for the veterinary industry; the Juno Standard of Care. This isn’t just for our Members and their pets, but for our team of veterinary professionals. Our Team Members? They are at the heart of everything we do. As a founder-led business, we are looking for someone who shares our vision and wants to be a major part of shaping its future. We are looking for someone who loves the idea of building something new, contributing to our growth, and being part of a group that is growing, evolving and supporting the future of vet med. We are just getting started and we cannot wait to meet you. Your Role in Juno’s Journey: MECs are the Experience Stewards. They focus on the details, so that every encounter reflects the Juno Standard of Care and every member feels seen and heard. Who You Are You recognize that growth does not stop, that there is always an opportunity to learn, develop and keep getting better You are passionate about your work in the veterinary community and the quality of care that you provide You recognize the value in all roles within the clinic, from DVM to ACA and you celebrate team work and collaboration within it You see Juno’s vision, mission and goals and surprise! They match with yours! You have a can-do attitude that focuses on solutions and progress Let’s keep it real, we know that Juno won’t be for everyone. As a group, we rank feedback and two-way communication as one of our core values and so we want to be transparent in helping you determine if this is a fit. How can you tell if this is for you? Well, this role is definitely for you if want to: Always Be Growing: Our industry, our community, is constantly growing and evolving (as it should)! You thrive in being adaptable, curious and thinking outside of the box to help create and be part of a work environment and culture where peo

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