Knix
Devonshire
PartTimeKeyLead(DevonshireMall)
Neural analysis suggests this role is
optimal for Lead candidates.
“Part Time Key Lead (Devonshire Mall) at Knix. Skills: Sales, Customer service, Team leadership. Create comfortable, inclusive, uplifting customer experience. Coach and develop Sales Associates”
What You'll Achieve.
Drive measurable growth; Exceed targets; Deliver first-class customer experiences; Drive stronger results during peak hours
Industry & Context.
Conflict resolution; De-escalation
Lift up to 25lbs, Move efficiently through store
What They're Looking For.
Must Have
Proven experience in a lead or senior role, Ability to lead, coach and motivate a team, Use KPIs and sales insights for decision-making, Resolve conflicts and de-escalate situations
Nice to Have
2+ years' experience in apparel or lifestyle retail
What You'll Do.
uplifting customer experience
Coach and develop Sales Associates
Dominate assigned selling periods
Use real-time data and KPIs to coach
Ensure we never leave a sale
Actively listen to customer needs
Guide customers to right products
Ensure customers leave confident
Stay knowledgeable on product assortment
Communicate product expertise with customers
Navigate challenging interactions with team members
Navigate challenging interactions with customers
De-escalate situations calmly
De-escalate situations constructively
Support staff training
Support visual merchandising
Support general operational needs
How You'll Work.
Team & Collaboration
Support teammates; Coach peers
Communication Scope
Product expertise
Full Job Description
## Description As a Key Lead at Knix, you create a warm, inclusive, and confidence-building experience for every customer and know how to cater towards our customer’s unique needs. You bring the Knix experience to life by listening deeply, offering thoughtful product guidance, and leading with care on the floor and in fitting rooms, setting the standard for how the team shows up for our customers. You’re comfortable leading in real time - supporting your teammates, confidently navigating a fast-paced environment at peak hours, and fueled by sales targets and metrics to drive action. With a strong sense of ownership and a genuine love for the brand, you build customer loyalty, elevate the in-store experience, and drive consistent performance. Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career! ## What's in it for you (Benefits & Perks) Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases. Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace
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