PartTimeFrontOfficeReceptionist(PlasticSurgery)

accurate and timely patient registration utilizing medical systems

verify appropriate patient insurance coverage

provide exceptional customer service to physicians

family members and all other medical professionals

Welcomes patients and visitors by greeting them in person or on the telephone

answering or referring inquiries

Notes patient arrival in Practice Management System (EMR)

Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system

Prepares necessary patient paperwork prior to patient’s appointment

Calls “No Show” appointments to reschedule

makes appropriate notations in Practice Management System and sends letters to patients when necessary

Optimizes patient satisfaction

and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions

Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment

Reviews Practice Management System (EMR) for information that needs to be updated

Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR)

Identifies payer sources

verifies insurance eligibility

financial status and assigns correct payor type

Verifies if prior authorization from insurance is notifies Billing Department

keeping the reception area clean and organized

Obtains revenue by recording and updating financial information

recording and collecting patient copays and/or balances at check in/out

Protects patients’ rights by maintaining confidentiality of personal and financial information

Maintains operations by following policies and procedures

and reports changes as needed

Contributes to team effort by accomplishing related results

Routinely demonstrates superior customer service skills

Answers the telephone in a timely and polite manner

Communicates with patients

and team members in a courteous

cooperative and mature manner

May participate in supporting the clinic’s social media presence

including gathering content

sharing clinic-approved updates

and assisting with community engagement efforts as directed