Lush Handmade Cosmetics
PartTimeFloorLeader
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Part Time Floor Leader at Lush Handmade Cosmetics. Skills: Sales, Customer Experience, Team Leadership, Operational Excellence. Supporting the Store Management Team across all areas of the business. Driving sales”
What You'll Achieve.
Meet and exceed sales goals; Grow the contribution of your segments to the store’s overall sales; Exceed daily sales goals; Drive sales; Create a loyal customer base; Build a positive reputation for your store; Improve performance of sales associates; Increase sales; Improve employee wellbeing; Promote a culture of preparedness and organization; Enhance the customer's shopping experience; Drive sales through visual merchandising; Improve the customer experience through visual merchandising
Industry & Context.
Problem-solving issues related to customer service in day-to-day operations
What They're Looking For.
Must Have
Minimum 1 year of experience in customer service and sales, Minimum 1 year of experience in cash handling and opening/closing procedures, Minimum 1 year of supervisory experience involving coaching, feedback, and training, Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations, Minimum 1 year of experience in a fast-paced team environment, Knowledge and passion for skincare, natural beauty, and ethical business, Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Nice to Have
Experience with consultation-based customer service models, Experience analyzing sales metrics, Experience working in skincare or cosmetics, Experience in cross cultural collaboration and DEIB or social justice training, Fluency in Spanish, French or other languages
What You'll Do.
Supporting the Store Management Team across all areas of the business
Opening/closing the store
Analyzing sales results
Leading training sessions
Ensuring every aspect of the store is firing on all cylinders
Creating an exceptional customer experience
Creating a happy and motivated staff
Ensuring operational excellence
Leading and inspiring a team of sales associates to achieve and surpass their goals
Fostering a culture of passion and positivity
Driving Sales through coaching and feedback
Making adjustments to shop floor structure
Growing segment contribution to store sales
Celebrating sales achievements
Delivering a world-class customer experience on the shop floor
Conducting product demonstrations
Observing and listening to consultations
Collaborating with the team to exceed daily sales goals
Educating customers on Lush brand values
Articulating Lush's position on Fighting Animal Testing
Increasing depth of product knowledge
Making informed product recommendations
Training and coaching Sales Ambassadors and peers on effective sales techniques and product knowledge
Encouraging open communication and actively listening to team members perspectives related to DEIB
Fostering a sense of belonging by promoting teamwork
encouraging collaboration
and recognizing and valuing each employee's unique contributions
Managing cash handling
Leading by example in terms of attendance and punctuality
Monitoring employee breaks
Reviewing daily communications
and visually appealing store
Training team on inventory best practices and fresh standards
Supporting management with inventory tasks
Utilizing Visual Merchandising guidelines
Supporting management to keep store compliant
Ensuring staff practice company standards
How You'll Work.
Team & Collaboration
Collaborate with your team; Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB); Promote teamwork; Encourage collaboration; Recognize and value each employee's unique contributions; Support management team
Communication Scope
Articulate Lush brand values; Encourage open communication
Full Job Description
Position: Part Time Floor Leader Weekly: 20-29 hours Interview Plan Floor Leader As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud. Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time! Responsibilities: Sales & Customer Experience: Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team! Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store. Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian,
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