Lush Handmade Cosmetics

PartTimeFloorLeader

$0–0k Chestnut hill, Massachusetts, United States PART TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Part Time Floor Leader at Lush Handmade Cosmetics. Skills: Sales, Customer experience, Team leadership. Drive sales. Provide coaching and feedback”

What You'll Achieve.

Meet and exceed sales goals; Exceed daily sales goals

Industry & Context.

Problems you'll solve

Problem-solving issues

What They're Looking For.

Must Have

1 year customer service experience, 1 year sales experience, Cash handling experience, Opening/closing procedures experience, Supervisory experience, Coaching experience, Feedback experience, Training experience, Customer service problem-solving, Fast-paced team environment experience

Nice to Have

Consultation-based customer service experience, Sales metrics analysis experience, Skincare or cosmetics experience, Cross cultural collaboration experience, DEIB or social justice training experience, Fluent in Spanish, Fluent in French

What You'll Do.

Provide coaching and feedback

Adjust shop floor structure

Meet and exceed sales goals

Grow segment contribution

Celebrate sales achievements

Deliver world-class customer experience

Conduct product demonstrations

Observe consultations

Collaborate with team

Exceed daily sales goals

Educate customers on brand values

Articulate brand position

Increase product knowledge

Make product recommendations

Train Sales Ambassadors

Coach Sales Ambassadors

Improve team performance

Take ownership of development

Encourage open communication

Listen to team members

Foster sense of belonging

Encourage collaboration

Recognize employee contributions

Value employee contributions

Process customer transactions

Reconcile cash drawers

Prepare nightly deposits

Take deposits to bank

Lead by example attendance

Lead by example punctuality

Encourage punctuality

Monitor employee breaks

Promote healthy work environment

Improve employee wellbeing

Review daily communications

Ensure team members informed

Ensure team members prepared

Maintain organized store

Maintain visually appealing store

Enhance customer shopping experience

Train team on inventory best practices

Train team on fresh standards

Support inventory tasks

Make real-time adjustments

Improve customer experience

Support management team

Ensure staff practice company standards

How You'll Work.

Team & Collaboration

Collaborate with team; Teamwork; Collaboration

Communication Scope

Open communication

Full Job Description

Position: Part Time Floor Leader Weekly: 20-29 hours Interview Plan Floor Leader As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud. Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time! Responsibilities: Sales & Customer Experience: Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team! Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store. Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian,

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