Origin Bank
Banking
PartTimeCustomerSupportSpecialist
“Part-Time Customer Support Specialist at Origin Bank. Skills: Customer support, Banking operations, Problem resolution. Resolve financial and non-financial customer issues. Provide personalized service”
Industry & Context.
Regularly required to talk or hear, Frequently required to walk; sit and use hands to finger, handle, or feel, Occasionally required to reach with hands and climb or balance and stoop, kneel, crouch, or crawl, Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds, Specific vision abilities required include close vision and ability to adjust focus, Operates in a professional banking environment, Routinely uses standard office equipment and digital tools, Requires maintaining a high level of professionalism, confidentiality, and attention to detail, Work is typically performed in a corporate office setting with a moderate noise level, May occasionally require travel
What They're Looking For.
Must Have
six months to one year customer service, call center, sales or banking experience
What You'll Do.
Resolve financial and non-financial customer issues
Provide personalized service
Execute transactions promptly and accurately
Respond to client requests and inquiries
Maintain service level standards
Log and support inbound calls
Analyze customer relationships
Process customer requests
Log and process maintenance requests
Log and process account errors
Add special instructions to accounts
Handle rate inquiries
Provide customer assistance with CeB
Provide customer support for mobile banking
Provide backup support to switchboard
Gain understanding of bank policies
Keep equipment operational
Enhance organization reputation
How You'll Work.
Team & Collaboration
Work in a dynamic, collaborative, and inclusive workplace
Applying for this Part-Time Customer Support Specialist role?
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