Origin Bank
Banking
Part-TimeCustomerSupportSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Part-Time Customer Support Specialist at Origin Bank. Skills: Customer support, Banking operations, Problem resolution. Resolve financial and non-financial customer issues. Provide personalized service”
Industry & Context.
Regularly required to talk or hear, Frequently required to walk; sit and use hands to finger, handle, or feel, Occasionally required to reach with hands and climb or balance and stoop, kneel, crouch, or crawl, Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds, Specific vision abilities required include close vision and ability to adjust focus, Operates in a professional banking environment, Routinely uses standard office equipment and digital tools, Requires maintaining a high level of professionalism, confidentiality, and attention to detail, Work is typically performed in a corporate office setting with a moderate noise level, May occasionally require travel
What They're Looking For.
Must Have
six months to one year customer service, call center, sales or banking experience
What You'll Do.
Resolve financial and non-financial customer issues
Provide personalized service
Execute transactions promptly and accurately
Respond to client requests and inquiries
Maintain service level standards
Log and support inbound calls
Analyze customer relationships
Process customer requests
Log and process maintenance requests
Log and process account errors
Add special instructions to accounts
Handle rate inquiries
Provide customer assistance with CeB
Provide customer support for mobile banking
Provide backup support to switchboard
Gain understanding of bank policies
Keep equipment operational
Enhance organization reputation
How You'll Work.
Team & Collaboration
Work in a dynamic, collaborative, and inclusive workplace
Full Job Description
# _**Your Career. Your Story. Let 's Write the Next Chapter Together.**_ At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. **Job Description** Resolves financial and non-financial customer inquiries; provides personalized service to meet or exceed clients' time and quality expectations; executes transactions promptly and accurately responds to client requests and inquiries by performing the following duties. Word **Duties and Responsibilities** include the following. * Maintains service level standards established for Customer Support Staff to assure standardization and handles each call according to our service standards – call customer by name, offer additional assistance, thank them for their business, etc. * Logs and supports all inbound calls as it relates to loans, deposits, online banking, cards, ACH, etc. * Analyzes customer relationships to determine additional needs or products that best fit their needs; develops and strengthens customer relationships by offering products and services to customers and prospective customers. * Processes transactions including account-to-account transfers, loan payments, maintenance and research requ
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