Spence Diamonds

Luxury Goods & Jewelry

PartTimeCustomerServiceAssociate

$2–2k Vancouver, British Columbia, Canada PART TIME Remote Friendly
The Brief

“Part Time Customer Service Associate at Spence Diamonds. Skills: Customer service, Communication, Problem solving. Greet every customer. Provide extraordinary customer service”

What You'll Achieve.

Ensure customers are top priority; Give customers the full Spence experience

Industry & Context.

Luxury Goods & Jewelry
Problems you'll solve

Problem solving; Conflict resolution

What They're Looking For.

Must Have

At least a years’ experience working in a customer service environment, Willing to learn new technology and software, Minimum availability of 3 days a week, and of those 3 days at least 1 weekend day

Nice to Have

Previous administrative or reception experience

What You'll Do.

Provide extraordinary customer service

Take customers through showroom experience

Inspect and process jewelry repairs

Follow up with customers

Complete quality checks

Provide completed orders

Answer phone and email correspondences

Cash handling and end of day processing

Assist in coordinating showroom appearance

Maintain store tidiness

How You'll Work.

Team & Collaboration

Supporting the Sales Consultants and Management

Communication Scope

Excellent verbal and written communication; Professionally communicating face to face; Professionally communicating over the phone; Professionally communicating in writing

Free ATS check

Applying for this Part Time Customer Service Associate role?

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