VCA Wakefield Animal Hospital
Veterinary
Part-timeClientServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Part-time Client Service Representative at VCA Wakefield Animal Hospital. Skills: Client service, Customer service. Greeting visitors. Answering telephones”
What You'll Achieve.
Deliver the highest quality patient care with exceptional client service; Build and maintain each customer's trust and confidence in our abilities
Industry & Context.
Weekend and evening shifts are a requirement
What They're Looking For.
Must Have
Proven record of excellent client service, Commitment to learning, Flexible schedule (weekend and evening shifts are a requirement), Excellent interpersonal skills, Excellent computer skills, Dedication to maintaining our positive work environment
Nice to Have
Fear Free Certified professionals
What You'll Do.
Scheduling and confirming appointments
Placing outbound calls for follow-ups
Reaching out to prospective clients
Presenting and explaining fees
and obtaining products and services
Answering questions regarding products and services
Educating clients on general animal husbandry and non-medical pet care
Managing medical records and correspondence
Hospital maintenance (including removal of animal waste)
Ensuring that facility is neat and clean at all times—both inside and outside
How You'll Work.
Communication Scope
Interpersonal skills
Full Job Description
**Veterinary Client Service Representative** VCA Wakefield Animal Hospital — located just 15 minutes north of Boston and 20 minutes south of New Hampshire — is seeking a client service professional to join our highly dynamic AAHA-accredited, 11-doctor general and exotics practice. We designed our new facility with separate entrances, lobbies, exam rooms, and treatment areas for dogs and cats/exotics. The successful candidate will share our commitment to delivering the highest quality patient care with exceptional client service. Why do we need you? As the face of VCA Wakefield Animal Hospital, the client service representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The client service representative is the pivot around which the hospital operates and is responsible for: * Customer service functions, including greeting visitors and answering telephones. * Scheduling and confirming appointments. * Placing outbound calls for follow-ups and reaching out to prospective clients. * Presenting and explaining fees, including processing payments. * Recommending, selecting, and obtaining products and services, including prescriptions. * Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (for example, flea and tick control and heartworm prevention). * Managing medical records and correspondence. * Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. Our ideal candidate has: * A proven record of excellent client service and a commitment to learning. Please explain in your cover note why we should consider you. * A flexible schedule; we are open 7 days, and weekend and evening shifts are a requirement. * Excellent interpersonal and computer skills. * A dedication to maintaining our positive work environment. * Please include a very brief cover
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