Part-TimeCareAgent-CO

Do you love helping others? At Ibotta, our mission is to make every purchase rewarding. Our Ibotta Care Agents offer world-class, awesome support for all Ibotta users. The accuracy, efficiency, critical thinking and personal attention our Care Team gives to every user has been a key component in the success of our company. We are looking for someone who will take personal pride in the reputation our Care Team has built.   Position Details: - Type: Part-time, remote - Compensation: $15.50/hour (may be eligible for increases based on performance and tenure) - Location: Must be based in Colorado - Hours: Up to 25 hours/week, Monday–Saturday, 7:00am–5:00pm MST - Saturday availability required - Training: Monday–Thursday, 8:00am–2:00pm MST (remote, for the duration of training) - Equipment: Must have a reliable internet connection and a personal desktop or laptop with a working camera and microphone - Applicants must be 18 or older to be eligible for this position What you will be doing: - Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A Good Idea Can Come From Anywhere - Provide excellent customer service to Ibotta Savers via email tickets - Work through account information, notes, and customer emails to investigate any issues or pain points within the Ibotta app - Problem solve by reviewing Ibotta systems and customer accounts - Work on special projects for leadership teams as needed - Be an advocate for our savers What we are looking for: - Previous experience providing world-class customer service - Ability to work remotely, previous remote work experience a plus - Fast, organized, and detail-oriented - “Can do” attitude with a drive to thrive in a fast-paced environment - Technologically savvy, with a knowledge of Android and Apple - Good interpersonal skills and effective verbal and written communication skills - Ability to think on your feet with strong problem-solving skills   PLEASE NOTE: Applications from out o