Capital One
Banking
PartTimeBranchAmbassadorMidcounty
“Part Time Branch Ambassador - Midcounty at Capital One. Skills: Customer service, Sales, Cash handling, Customer experience. Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals. Monitor fraud mitigation”
What You'll Achieve.
Enhance the financial lives of people in the communities we serve; Improve the overall retail customer experience; Enhance customer retention and engagement
Industry & Context.
Resolve customer inquiries quickly and efficiently; Help determine both personal and business financial needs; Research and answer customer inquiries to recommend appropriate solutions
Travel between branches in assigned local area
What They're Looking For.
Must Have
High School Diploma, GED, or Equivalent Certification, At least 1 year of Retail, Sales or Customer Service experience, At least 6 months of cash handling experience
Nice to Have
Associate’s degree, 2+ years of Retail, Sales, or Banking Experience
What You'll Do.
Perform a wide variety of transactions including check cashing
transfers and withdrawals
Monitor fraud mitigation
Adhere to established operational policies and procedures
Resolve customer inquiries quickly and efficiently
Support customers in all areas of the branch
from cash handling and service needs
to rotating throughout the branch based on customer needs
Showcase what’s possible in our physical space and how to easily navigate our mobile and online experience
Take an active role in educating customers on other banking channels as well as other products and services
Research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions
Travel between branches in assigned local area and support the market that you are assigned
How You'll Work.
Team & Collaboration
Work with an energized team of banking professionals; Help inspire teammates as they inspire you
Communication Scope
Connect with customers; Having casual conversation; Answering customer inquiries
Applying for this Part Time Branch Ambassador - Midcounty role?
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