PanelSupportSpecialistwithEnglish

Purpose of the role: The role is responsible for supporting and maintaining the online panel environment, ensuring high-quality execution of daily operations. This includes providing assistance to panel participants, managing platform-related activities, and contributing to the effective and efficient delivery of market research processes. Key Responsibilities * Serve as the primary point of contact for panelists and respondents by managing and responding to inquiries through the Zendesk platform * Provide guidance and support to panel participants, including assistance with survey participation, technical issues, and general inquiries related to market research studies * Maintain and update panelist information in the Atlas panel management system, ensuring data accuracy and integrity * Monitor and escalate operational or technical issues that may impact the quality or continuity of research activities * Communicate effectively with both panelists and internal stakeholders, ensuring a high standard of customer service * Collaborate closely with Project Management and Client Solutions teams across markets to support and optimize panel-related activities * Manage and process personal data deletion requests in compliance with data protection regulations, coordinating with relevant internal teams * Oversee the progress and quality of fieldwork activities, proactively taking corrective actions where necessary (e.g. quota adjustments, timeline alignment, requirement updates) * Ensure all tasks are completed accurately, efficiently, and within agreed timelines, demonstrating a strong sense of ownership and autonomy * Support additional operational tasks and projects as required, based on team and organizational needs Required Skills and Competencies * Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint * Excellent command of the English language, both written and spoken * Strong quality orientation with high attention to detail * Custome