The Nielsen Company
Broadcast Media
PanelSupportSpecialist[PanelRelationsCoordinatorII]
“Panel Support Specialist [Panel Relations Coordinator II] at The Nielsen Company. Skills: Panel Operations, Participant Engagement, Digital Media Operations, Data Quality Management. Provide daily support for Mobile/Online research panels. Act as the primary point of contact for research participants”
What You'll Achieve.
deliver extraordinary results; capturing audience engagement with content; ensure a high level of customer service; ensure smooth panel operations; ensure accuracy and consistency in research outputs
Industry & Context.
attention to detail; ability to identify patterns and trends in data
Five days Onsite, Willing to work in the US time zones (ET/CT/PT)
What They're Looking For.
Must Have
university degree or equivalent experience, 2+ years of experience in loyalty programs, customer engagement, or panel management, including recognition and retention strategies, Willing to work in the US time zones (ET/CT/PT), Fluent in English with excellent verbal and written communication skills, Confident in using computers and office applications (Microsoft Office/Google Suite), attention to detail with the ability to identify patterns and trends in data, Friendly, open, and a team player with a customer-focused mindset, Self-starter with the ability to work independently and proactively suggest improvements, Interest in media, market research, and digital developments, Google suite, Microsoft suite
What You'll Do.
Provide daily support for Mobile/Online research panels
Act as the primary point of contact for research participants
Assist in the development and enhancement of panelist communications
Identify and escalate process improvement opportunities
Ensure compliance with market and legal requirements
Work closely with local and international teams
Support digital audience measurement by monitoring panel data
Assist in analyzing digital data trends
Work with global teams to implement improvements
Understand and apply digital metering technology
How You'll Work.
Team & Collaboration
Work closely with local and international teams to ensure smooth panel operations; Work with global teams to implement improvements in digital data collection and processing
Communication Scope
excellent verbal and written communication skills
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