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PaidInternship-WBCSDOrchestrationTeam(forstudentsonly)
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“Paid Internship - WB CSD Orchestration Team (for students only) at ING. Skills: process management, cross-functional coordination. Creating and structuring client requests. Ensuring each request is clearly defined”
What You'll Achieve.
timely client service delivery
Industry & Context.
What They're Looking For.
Must Have
Good communication skills in English (B2+), Availability to work 2–3 days per week (approx. 20 hours) from our Bratislava office
Nice to Have
Interest in banking, operations, or corporate environment, attention to detail and structured thinking, Ability to understand information quickly and turn it into clear actions, Reliable, proactive, and eager to learn
What You'll Do.
Creating and structuring client requests
Ensuring each request is clearly defined
Assigning requests to the right expert teams
Performing regular queue checks
Supporting process improvements and simplification initiatives
Contributing to high-quality client service delivery
How You'll Work.
Team & Collaboration
Collaborating with multiple teams across departments
Communication Scope
Good communication skills in English (B2+)
Full Job Description
**Your Invitation to World of Banking!** We would like to offer unique learning experience that offers meaningful, practical work related to a student's field of study or career interest. ING internship gives you the opportunity for career exploration and development, and to learn new skills. We are looking for a proactive and detail-oriented intern to join our **Orchestration Team** within Wholesale Banking Client Services. This is a unique opportunity to gain hands-on experience in a fast-paced international environment, where you will learn how client requests are **created, structured, and driven across multiple expert teams**. You will be supporting Wholesale Banking Client Servicing Desk (WB CSD) - Client Services Business Unit. You can experience how we redefined and revolutionized banking experience for large corporate clients of ING with pioneering spirit and can-do approach. We started as a small, young, and dynamic team with 3 Account Managers who performed a pilot project if we as ING can provide premium level of service for top ING clients by giving them Single Entry Point for all their daily activities. This was a real game changer for large corporate clients as before they had to contact different branches all around Europe. Things picked up from there rather quickly. We established WB CSD as an international branch which provides premium service for our top segmented corporate clients. Making us part of the future of Corporate Banking! **What will you do?** As part of the Orchestration Team, you will play a key role in shaping and managing the flow of client requests from the very beginning. Your responsibilities will include: * Creating and structuring client requests into internal systems * Ensuring each request is clearly defined and ready for processing * Assigning requests to the right expert teams based on content and priority * Performing regular queue checks and helping to keep workflows moving * Collaborating with multiple teams across depar
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