Entain

gaming

P&TEUSSupportEngineerIndia

Pune, Maharashtra, India FULL TIME
The Brief

“P&T - EUS Support Engineer - India at Entain. Skills: IT service support, Microsoft products, cloud services, networking technologies, problem-solving, analytical, communication. Provide both site-specific and remote IT support, prioritizing VIP and business-critical requests. Manage desktop, laptop, and mobile device assets, including software license management and hardware procurement”

What You'll Achieve.

deliver excellence in one of the world's leading online gaming and entertainment groups

Industry & Context.

gaming
Problems you'll solve

Excellent problem-solving; analytical

Eligibility Requirements

participate in a 24x7 on-call rota if required

What They're Looking For.

Must Have

IT service support experience in a large corporate setting, At least 3 years of relevant support experience with expertise in Microsoft products, cloud services, and networking technologies, Self-motivated and capable of handling high-pressure situations

Nice to Have

ITIL certification and experience with Lean methodologies, ACTC or ACSP accreditation

What You'll Do.

Provide both site-specific and remote IT support

prioritizing VIP and business-critical requests

and mobile device assets

including software license management and hardware procurement

Create and maintain procedural and troubleshooting documentation

Monitor and report on IT project progress and support global initiatives

Ensure IT infrastructure compliance with regulations and manage core systems like Active Directory

Assist with the planning of new technologies and support local infrastructure teams as needed like AV

How You'll Work.

Team & Collaboration

cross-functional coordination; support global initiatives; support local infrastructure teams

Communication Scope

Excellent communication skills

Process & Methodology

Monitor and report on IT project progress

Free ATS check

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