Entain
gaming
P&TEUSSupportEngineerIndia
“P&T - EUS Support Engineer - India at Entain. Skills: IT service support, Microsoft products, cloud services, networking technologies, problem-solving, analytical, communication. Provide both site-specific and remote IT support, prioritizing VIP and business-critical requests. Manage desktop, laptop, and mobile device assets, including software license management and hardware procurement”
What You'll Achieve.
deliver excellence in one of the world's leading online gaming and entertainment groups
Industry & Context.
Excellent problem-solving; analytical
participate in a 24x7 on-call rota if required
What They're Looking For.
Must Have
IT service support experience in a large corporate setting, At least 3 years of relevant support experience with expertise in Microsoft products, cloud services, and networking technologies, Self-motivated and capable of handling high-pressure situations
Nice to Have
ITIL certification and experience with Lean methodologies, ACTC or ACSP accreditation
What You'll Do.
Provide both site-specific and remote IT support
prioritizing VIP and business-critical requests
and mobile device assets
including software license management and hardware procurement
Create and maintain procedural and troubleshooting documentation
Monitor and report on IT project progress and support global initiatives
Ensure IT infrastructure compliance with regulations and manage core systems like Active Directory
Assist with the planning of new technologies and support local infrastructure teams as needed like AV
How You'll Work.
Team & Collaboration
cross-functional coordination; support global initiatives; support local infrastructure teams
Communication Scope
Excellent communication skills
Process & Methodology
Monitor and report on IT project progress
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