P&OOpsServiceDeliveryExpert

**Job Description Summary** To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope. **Job Description** Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! ## Key Responsibilities * Support the operational delivery of P&O strategic objectives for a defined client group. * Assist in the implementation, maintenance, and continuous improvement of P&O services, processes, principles, and standards. * Provide guidance, consulting, and training to customers and users on P&O Services topics. * Handle standard service requests, user inquiries, troubleshooting, and user administration (e.g. access management). * Track and analyze service requests, issues, error messages, and questions in collaboration with next-level support or experts. * Support service planning, service evaluation, and periodic cost and efficiency analyses to meet productivity objectives. * Support personnel cost budgeting processes and cost control activities. * Contribute to P&O Services projects at country or BU level. ## Experience, Skills & Requirements * Proven experience in Operations Management and Execution. * Solid knowledge of HR Operations, HR Service Delivery, and P&O Services and Payroll. * Experience with HRIS, SDM, and Identity & Access Management (IAM). * Understanding of employee lifecycle topics, including onboarding and employee experience. * Ability to support data analysis, evaluation, and continuous improvement initiatives. * High curiosity and customer-oriented mindset, with strong problem-solving skills. * S