Extenteam
hospitality
OwnerRelationsSupportSpecialist
“Owner Relations Support Specialist at Extenteam. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, maintenance coordination, inspection follow-ups, internal team communication, updating information across multiple software systems, ensuring owner communications are sent accurately and on time via email, vendor sourcing and scheduling, product sourcing and purchasing, ensuring that managed cond”
What You'll Achieve.
ensuring owner communications are sent accurately and on time via email; ensuring that managed condos are properly maintained and well supplied; ensuring a seamless experience for property owners
Industry & Context.
problem-solving and critical-thinking skills
Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port), i5 11th Gen or higher, Windows 11 / MacOS Catalina or higher, Minimum of 8 GB RAM, Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background), Back-ups in case of power or internet provider interruptions, Good headset and webcam (preferably noise-canceling headset)
What They're Looking For.
Must Have
Excellent written and verbal English communication skills, organizational and multitasking abilities, Ability to coordinate with vendors, internal teams, and property owners professionally, attention to detail and follow-through, Comfortable working in a fast-paced remote environment, Tech-savvy and able to quickly learn new software systems, Ability to manage multiple projects and deadlines independently, problem-solving and critical-thinking skills, Professional, proactive, and customer-service oriented mindset, Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port), i5 11th Gen or higher, Windows 11 / MacOS Catalina or higher, Minimum of 8 GB RAM, Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background), Back-ups in case of power or internet provider interruptions, Good headset and webcam (preferably noise-canceling headset)
Nice to Have
Experience in property management, vacation rentals, guest services, or administrative support, Experience using Streamline, Breezeway, ContactPoint, or similar PMS platforms is a plus
What You'll Do.
Daily monitoring and management of the Owner Relations inbox
Owner sourcing and purchasing support
Updating property descriptions and amenities
and ContactPoint systems
Breezeway task coordination and support
Sending guest reviews and updates to owners
Ongoing statement preparation
Preparation of bi-annual owner summaries
Sending Xplorie links for arriving owners
Sharing bi-monthly guest emails featuring owners
Updating annual Kaba codes
Managing projects related to house rules
fire extinguisher details
AC and TV instructions
Sharing paid social ads with owners
Vendor sheet management and coordination
How You'll Work.
Team & Collaboration
cross-functional coordination; Ability to coordinate with vendors, internal teams, and property owners professionally; maintaining smooth operations between the Owner Relations Department and other departments within the company
Communication Scope
Excellent written and verbal English communication skills; owner communications are sent accurately and on time via email; Ability to coordinate with vendors, internal teams, and property owners professionally
Process & Methodology
Ability to manage multiple projects and deadlines independently, Managing projects related to house rules, fire extinguisher details, maps, AC and TV instructions
Applying for this Owner Relations Support Specialist role?
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