Extenteam
hospitality
OwnerRelationsSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Owner Relations Support Specialist at Extenteam. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, maintenance coordination, inspection follow-ups, internal team communication, updating information across multiple software systems, ensuring owner communications are sent accurately and on time via email, vendor sourcing and scheduling, product sourcing and purchasing, ensuring that managed cond”
What You'll Achieve.
ensuring a seamless experience for property owners; continuously raising the bar and setting new standards in guest communications and service delivery; drive success with an intense focus
Industry & Context.
problem-solving and critical-thinking skills
Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port), i5 11th Gen or higher, Windows 11 / MacOS Catalina or higher, Minimum of 8 GB RAM, Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background), Back-ups in case of power or internet provider interruptions, Good headset and webcam (preferably noise-canceling headset)
What They're Looking For.
Must Have
Excellent written and verbal English communication skills, organizational and multitasking abilities, Ability to coordinate with vendors, internal teams, and property owners professionally, attention to detail and follow-through, Comfortable working in a fast-paced remote environment, Tech-savvy and able to quickly learn new software systems, Ability to manage multiple projects and deadlines independently, problem-solving and critical-thinking skills, Professional, proactive, and customer-service oriented mindset, Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port), i5 11th Gen or higher, Windows 11 / MacOS Catalina or higher, Minimum of 8 GB RAM, Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background), Back-ups in case of power or internet provider interruptions, Good headset and webcam (preferably noise-canceling headset)
Nice to Have
Experience in property management, vacation rentals, guest services, or administrative support preferred, Experience using Streamline, Breezeway, ContactPoint, or similar PMS platforms is a plus
What You'll Do.
Daily monitoring and management of the Owner Relations inbox
Owner sourcing and purchasing support
Updating property descriptions and amenities
and ContactPoint systems
Breezeway task coordination and support
Sending guest reviews and updates to owners
Ongoing statement preparation
Preparation of bi-annual owner summaries
Sending Xplorie links for arriving owners
Sharing bi-monthly guest emails featuring owners
Updating annual Kaba codes
Managing projects related to house rules
fire extinguisher details
AC and TV instructions
Sharing paid social ads with owners
Vendor sheet management and coordination
How You'll Work.
Team & Collaboration
cross-functional coordination; Ability to coordinate with vendors, internal teams, and property owners professionally; maintaining smooth operations between the Owner Relations Department and other departments within the company
Communication Scope
Excellent written and verbal English communication skills; Ability to coordinate with vendors, internal teams, and property owners professionally; ensuring owner communications are sent accurately and on time via email
Process & Methodology
organizational and multitasking abilities, Ability to manage multiple projects and deadlines independently, Managing projects related to house rules, fire extinguisher details, maps, AC and TV instructions
Full Job Description
About Us We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. We generate revenue through two primary streams: Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees. Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels. Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers. Our Values: Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional
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