WHOOP
Membership Services
OvernightShift-MembershipServicesRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Overnight Shift - Membership Services Representative at WHOOP. Skills: Membership Services, Problem-solving, Customer Support. Deliver exceptional support across phone, email, and chat, creating thoughtful and personalized experiences that build member trust and confidence in WHOOP. Troubleshoot a wide range of issues related to WHOOP hardware, mobile app functionality, and member data insights with accuracy, empathy, and efficiency”
What You'll Achieve.
Meet or exceed key performance metrics including quality, response time, resolution time, and member satisfaction
Industry & Context.
Troubleshoot a wide range of issues related to WHOOP hardware, mobile app functionality, and member data insights with accuracy, empathy, and efficiency; Proactive problem-solving
Must be able to work onsite 75% of the working week in the Limerick office, Availability to work flexible shifts across a Monday–Sunday schedule as our day operating hours run from 7pm - 8am local time)
What They're Looking For.
Must Have
Eligible to live and work in Ireland, Must be able to work onsite 75% of the working week in the Limerick office, Availability to work flexible shifts across a Monday–Sunday schedule as our day operating hours run from 7pm - 8am local time), Excellent written and verbal communication skills, Ability to quickly learn, adapt, and absorb new information in a fast-paced environment, Ability to remain calm, professional, and solutions-oriented while troubleshooting member concerns, Proven ability to analyze information, troubleshoot problems, and resolve or appropriately escalate issues, Positive attitude with energy and motivation to perform, Comfortable working in a high-paced environment and adapting to change, Highly comfortable in a phone-intensive role (50%+), where voice-based support is one of the core functions of the job, Demonstrates resilience, patience, and active listening skills when supporting members in real time, Ability to perform core duties across all support channels
Nice to Have
Passion for delivering a hospitality-driven member experience, creating personalized, thoughtful, and high-quality interactions that elevate how members feel supported
What You'll Do.
Deliver exceptional support across phone
creating thoughtful and personalized experiences that build member trust and confidence in WHOOP
Troubleshoot a wide range of issues related to WHOOP hardware
mobile app functionality
and member data insights with accuracy
Identify opportunities to surprise and delight members through proactive problem-solving
and high-touch service
Serve as a advocate for members by surfacing trends
identifying recurring friction points
and capturing actionable feedback
Surface members insights through established Membership services processes to help identity trends
escalate friction points that help inform cross- functional improvements to the member experience
Maintain accurate and detailed documentation of member interactions in alignment with quality standards and operational best practices
How You'll Work.
Communication Scope
Excellent written and verbal communication skills
Full Job Description
## Description At WHOOP, we’re on a mission to unlock human performance and extend healthspan. We empower our members to perform at a higher level through a deeper understanding of their bodies, behaviors, and daily lives. Every interaction with our members is an opportunity to build trust, create meaningful connections, and deliver experiences that surprise and delight. WHOOP is hiring an Overnight Membership Services Representative (MSR) to deliver a world-class member experience by resolving complex issues across hardware, software, and data analytics. This role is instrumental in strengthening member trust, advocating for the voice of the member, and helping shape a seamless and personalized experience across every touchpoint. The ideal candidate brings a growth mindset, thrives in a fast-paced and collaborative environment, and approaches every challenge with curiosity, empathy, and a commitment to continuous improvement. They are energized by solving problems, learning quickly, and turning difficult moments into opportunities to deepen member loyalty and delight. ## RESPONSIBILITIES Deliver exceptional support across phone, email, and chat, creating thoughtful and personalized experiences that build member trust and confidence in WHOOP Troubleshoot a wide range of issues related to WHOOP hardware, mobile app functionality, and member data insights with accuracy, empathy, and efficiency Identify opportunities to surprise and delight members through proactive problem-solving, education, and high-touch service Serve as a strong advocate for members by surfacing trends, identifying recurring friction points, and capturing actionable feedback Surface members insights through established Membership services processes to help identity trends, escalate friction points that help inform cross- functional improvements to the member experience Maintain accurate and detailed documentation of member interactions in alignment with quality standards and operational best pract
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