Fresha
Beauty & Wellness
OvernightOnboardingSpecialist(ShiftWork)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Overnight Onboarding Specialist (Shift Work) at Fresha. Skills: Onboarding, Data migration, Partner training. Communicate onboarding process. Set project plan expectations”
What You'll Achieve.
Quality efficient build; Accuracy of data migrated
Industry & Context.
Analytical skills; Troubleshooting skills; Problem-solving mindset
Shift work, Work shifts on scheduled basis, 8am - 5pm, 3pm - 12am
What They're Looking For.
Must Have
Manage potential risks, Handle objections, Understand business requirements, Familiar with business operations, Scope competitor software, Document processes, Make continuous improvement a priority, Guide partners, Educate partners, Provide product training, Create training materials, Share training materials, Ensure active system use, Utilize payment features, Utilize add-on features, Create clear tasks, Leverage Loom recordings, Give accurate instructions, Manipulate data, Clean data, Import data in bulk, Assist partners, Ensure accurate Hubspot use, Support partners through banking, Support partners through KYC, Be compliant, Report issues to support, Resolve product problems, Resolve migration tool problems, Assist ad-hoc product questions, Assist ad-hoc partner data migration, Cover other team members, Cover partner projects, Commercially minded, Manage partner expectations, High organisational skills, High time management skills, Excellent oral communication, Excellent written communication, Identify problems, Identify opportunities, Offer actions, Implement actions, Offer solutions, Implement solutions, Analytical skills, Troubleshooting skills, Influence others, Effective communication, Negotiations, Flexible, Comfortable in fast-paced environment, Comfortable in changing environment, Creative thinking, Problem-solving mindset, Interact with people, Build relationships, Influence upsell, Assist the team
Nice to Have
Proficient in Excel, Data cleaning an asset, Project coordination experience, Project coordination certification, Experience in Beauty & Wellness sector, Previous start-up tech company experience, Previous scale-up tech company experience, Additional Languages
What You'll Do.
Communicate onboarding process
Set project plan expectations
Guide partners on platform
Train partners on platform
Encourage platform adoption
Provide quality assurance
Demonstrate attention to detail
Lead partner onboarding
Understand partner business requirements
Understand partner challenges
Scope competitor software
Make continuous improvement a priority
Provide product training
Ensure seamless handover
Create training materials
Share training materials
Ensure active system use
Utilize payment features
Utilize add-on features
Leverage Loom recordings
Give accurate instructions
Ensure accurate Hubspot use
Support partners through banking
Support partners through KYC
Proactively search for opportunities
Improve internal processes
Improve partner experience
Collaborate with teams
Report issues to support
Ensure product problems resolved
Ensure migration tool problems resolved
Assist ad-hoc product questions
Assist ad-hoc partner data migration
Cover other team members
Cover partner projects
How You'll Work.
Team & Collaboration
Business Development Teams; Account Management Teams; Multiple timezones; Different languages
Communication Scope
Oral communication; Written communication; Effective communication
Process & Methodology
Project coordination
Full Job Description
## Description The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Salary: 910 EUR Gross Per Month Target Start Date: July 1st 2026 Location: Pristina, Kosovo Work Setup: 5 days per week in office This role will require you to work shifts on a scheduled basis: 8am - 5pm / 3pm - 12am Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Onboarding Specialist to join our global business at this time of rapid expansion. Reporting into Head of Onboarding and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a qua
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