Four Seasons
OvernightFrontDeskAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Overnight Front Desk Agent at Four Seasons. Skills: Guest experience, Guest service. Welcome guests to property. Provide exceptional guest experience”
What You'll Achieve.
Achieve highest guest satisfaction
Industry & Context.
Overnight shifts, Open availability, Weekends availability, Holiday availability
What They're Looking For.
Must Have
One + years experience luxury hotel
What You'll Do.
Welcome guests to property
Provide exceptional guest experience
Handle guest interactions
Accommodate special requests
Assist guests in inquiries
Respond to guest requests
Resolve guest complaints
Recognize and personalize service
How You'll Work.
Team & Collaboration
Front Office Team
Communication Scope
Interpersonal skills; Communication skills
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** A lone star welcome in the country's capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle. **About the role:** The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four
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