M-KOPA
Fintech
OutboundTelesalesRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“Outbound Telesales Representative at M-KOPA. Skills: Sales, Customer Retention, Communication, Relationship Building. Driving sales growth by proactively introducing and selling additional M-KOPA products to existing customers. Implementing effective sales techniques to achieve and exceed campaign conversion and sales goals”
What You'll Achieve.
Achieve sales targets; Drive sales growth; Exceed campaign conversion and sales goals; Foster long-term loyalty; Meet and surpass daily, weekly, and monthly sales targets; Maintain high call quality benchmarks; Meet expected talk time and call handling benchmarks; Achieve daily and weekly targets; Consistently meeting your call volume and sales targets; Receiving positive quality scores; Exceeding targets regularly; Building a reputation for customer relationships; Becoming a resource for newer team members; Being considered for team lead opportunities; Consistently ranking in the top tier; Contributing strategies that improve team performance
Industry & Context.
Identifying customer needs and matching them with products that genuinely solve problems or create opportunities; Handling inquiries, concerns, and objections professionally and promptly turning hesitation into confidence; Curious about customer needs and motivated to find solutions
What They're Looking For.
Must Have
Diploma or Bachelor's degree in a related field, At least 2+ years in a corporate environment, Proven track record of achieving and exceeding sales targets, verbal and written communication skills, Proficiency in MS Excel and CRM systems, Excellent presentation, coaching, and people skills, Result-oriented mindset with focus on achieving and exceeding sales targets through disciplined execution, High ethics and integrity in all customer interactions, Active listening skills, Resilience and positive attitude, Time management skills, Persuasion skills
Nice to Have
Experience in the BPO or call center industry preferred, Experience with outbound calling campaigns is an advantage
What You'll Do.
Driving sales growth by proactively introducing and selling additional M-KOPA products to existing customers
Implementing effective sales techniques to achieve and exceed campaign conversion and sales goals
Identifying customer needs and matching them with products that genuinely solve problems or create opportunities
Meeting and surpassing daily
and monthly sales targets through disciplined execution
Building and maintaining relationships with customers to foster long-term loyalty
and objections professionally and promptly turning hesitation into confidence
Creating conversations that feel helpful rather than pushy
consultative rather than transactional
Following up with customers to ensure satisfaction and identify additional opportunities
Maintaining high call quality benchmarks by delivering accurate and complete information to customers
Ensuring every interaction reflects M-KOPA's values and commitment to customer care
Adapting your approach based on customer personality
and communication style
Meeting expected talk time and call handling benchmarks while managing interactions efficiently
Achieving daily and weekly targets through consistent performance and smart time management
Balancing quality with quantity—ensuring every call is both efficient and effective
Maintaining accurate records of customer interactions in CRM systems
Providing regular feedback to the Telesales Team Lead on campaign progress
and improvement opportunities
Sharing learnings that help the entire team improve performance
How You'll Work.
Team & Collaboration
Working with a passionate Customer Retention team; Reporting to the Telesales Team Lead; Sharing learnings that help the entire team improve performance; Team player who celebrates collective wins
Communication Scope
verbal and written communication skills; build rapport quickly; keep conversations engaging; Excellent presentation skills; Active listening skills; Persuasion skills
Full Job Description
[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A TELESALES REPRESENTATIVE - OUTBOUND TO JOIN OUR CUSTOMER RETENTION TEAM AND DRIVE SALES GROWTH BY CONNECTING EXISTING CUSTOMERS WITH M-KOPA'S LIFE-CHANGING PRODUCTS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] This role offers the opportunity to be more than just a salesperson—you'll be the voice that introduces customers to opportunities they didn't know were possible. Every call you make connects an existing M-KOPA customer to products that could transform their life—a smartphone that opens up digital opportunities, a solar system that brings reliable light to their home, or a cash loan that helps their business grow. You'll achieve sales targets not through pressure, but through genuine connection and understanding. Working with a passionate Customer Retention team, your success directly supports our mission of making essential products and services accessible to underserved communities across Africa. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] ABOUT US We believe in empowering customers through affordable and accessible financial solutions. Our team values meaningful connections over transactional calls, customer loyalty over one-time sales, and sales techniques that genuinely help rather than manipulate. You'll develop deep product knowledge that allows you to match customer needs with real solutions, working in a dynamic environment where your empathy, communication skills, and sales excellence directly contribute to financial inclusion and innovation. At M-KOPA, our Telesales Outbound team isn't just making sales calls—we're building relationships that last, introducing products that upgrade lives, and driving the repeat business that p
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