Thrive Market
OutboundOperationsManager
“Outbound Operations Manager at Thrive Market. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, inventory management, order processing, shipping, logistics. overseeing and optimizing the end-to-end fulfillment process within the facility. coordinating and managing various aspects of the fulfillment operations, including inventory management, order processing, shipping, and logistics”
What You'll Achieve.
ensure timely and accurate order fulfillment; ensure member experience; ensure overall operational efficiency; motivate employees and align them with operational goals; guarantee reliable services; ensure that Thrivers are actively engaged, motivated and working towards end results; drive a consistent experience for the member; ensure adequate stock for fulfilling customer orders; minimize errors and discrepancies; optimize stock levels and manage inventory turnover; ensure on-time deliveries; ensure accurate and error-free order fulfillment; ensure Thrivers are productive and aligned with Thrive Market values
Industry & Context.
provide solutions when problem solving; address any issues or bottlenecks in the order fulfillment process and implement solutions
Must be flexible to adjust your schedule around our mission of making healthy, sustainable living easy and affordable for everyone. This includes possible weekends and other schedules to meet our Member's First focus for established time periods, Ability to work in a warehouse environment
What They're Looking For.
Must Have
High School diploma or equivalent, Excellent written and verbal communication that is clear, concise, and polished, Highest levels of integrity and ethics, Dedicated to quality and high, Supportive of values, Ability to work in a warehouse environment and understand Warehouse Management Systems (Highjump), Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving, Proven ability to quickly adapt and drive the right results using data
Nice to Have
Bachelor's degree in business, logistics, supply chain management, or a related field
What You'll Do.
overseeing and optimizing the end-to-end fulfillment process within the facility
coordinating and managing various aspects of the fulfillment operations
including inventory management
ensuring timely and accurate order fulfillment
and overall operational efficiency
Leads and develops a team of front-line supervisors and approximately 150+ hourly Thrivers
and teamwork standards
Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
Maintain performance standards and consistent processes to guarantee reliable services
Strategize and execute fulfillment and continuous improvement objectives
Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
Provide coaching and development opportunities to supervisors and employees
Oversee productivity hours and manage payroll functions
Source and screen talent in collaboration with People Operations
Analyze performance reports to identify areas for improvement and provide coaching to supervisors
promote accountability
and exemplify performance
Supports all safety programs and OSHA compliance
Acts as the primary information source for the team
Drives the fulfillment operation strategy
Ensures the team follows core performance standards and established processes
Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives
Monitor and manage inventory levels
implement and maintain effective inventory control measures
collaborate with the procurement team to optimize stock levels and manage inventory turnover
Develop and implement streamlined order processing procedures
oversee order fulfillment
address any issues or bottlenecks in the order fulfillment process and implement solutions
Coordinate with carriers and logistics partners to optimize shipping processes
monitor tracking systems and the movement of goods to ensure on-time deliveries
Oversee and enforce quality control measures
collaborate with quality assurance teams to address and resolve any product quality issues
Drives the development of supervisors and Thrivers
Serves as the subject matter expert on the proper way to coach
counsel and develop fulfillment Thrivers
Owns outbound operation productivity hours and other payroll functions
Consistently coaches and develops supervisors
Sources and screens talent and proactively partners with the People Operations team
How You'll Work.
Team & Collaboration
work closely with cross-functional teams; Collaborate with carriers; collaborate with the procurement team; collaborate with quality assurance teams; partner with the People Operations team
Communication Scope
Excellent written and verbal communication that is clear, concise, and polished
Process & Methodology
process improvements, continuous improvement initiatives
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