Spreetail
Marketplace Fulfillment
Outbound&FulfillmentOpsSME
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Outbound & Fulfillment Ops SME at Spreetail. Skills: fulfillment operations, outbound accuracy, WIS/WQS exception management, fulfillment process improvement, operational root cause analysis, shipping accuracy, operational accountability. Own WIS (Wrong Item Shipped) and WQS (Wrong Quantity Shipped) exceptions end-to-end by identifying root causes, driving corrective actions, and reducing recurring outbound fulfillment issues over time.. Monitor outbound accuracy metrics across the fulfillment n”
What You'll Achieve.
reducing recurring outbound fulfillment issues over time; improve shipping accuracy, compliance, and operational performance; recommendations that improve accuracy, throughput, and dwell time performance
Industry & Context.
analytical and root cause investigation skills; ability to interpret operational data and distinguish isolated exceptions from systemic process failures; proactively solve complex operational problems
requires candidates to have an available work-from-home setup, Desktop/Laptop system requirements: - 4th generation or higher, at least Intel i3 or equivalent - at least 4GB - Windows 10 and above or MAC OSX operating system, You are required to provide your own dual monitors, stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection), PC Headset, high-definition (HD) external or integrated webcam with at least 720p resolution
What They're Looking For.
Must Have
Experience working in fulfillment center, 3PL, or ecommerce operations environments with direct exposure to outbound shipping, pick/pack, or order fulfillment workflows., analytical and root cause investigation skills with the ability to interpret operational data and distinguish isolated exceptions from systemic process failures., Advanced proficiency in Excel, experience using Microsoft Power BI for operational reporting, trend analysis, and exception management., Familiarity with WMS and inventory management systems, including outbound routing, scan verification workflows, zoning logic, and conveyor operations., Experience managing operational escalations, communicating cross-functionally, and translating fulfillment center findings into actionable recommendations for leadership and client-facing teams.
What You'll Do.
Own WIS (Wrong Item Shipped) and WQS (Wrong Quantity Shipped) exceptions end-to-end by identifying root causes
driving corrective actions
and reducing recurring outbound fulfillment issues over time.
Monitor outbound accuracy metrics across the fulfillment network
identifying patterns tied to conveyor utilization
and fulfillment process gaps.
Drive continuous process improvement by identifying systemic fulfillment issues
maintaining trend analysis and pattern libraries
and surfacing recommendations that improve accuracy
and dwell time performance.
How You'll Work.
Team & Collaboration
Partner cross-functionally with FC Operations, Platform Services Account Managers, and Marketplace Operations teams to improve shipping accuracy, compliance, and operational performance.; Translate operational findings into structured, actionable work for FC Problem Solver teams, ensuring issues are scoped clearly and resolved efficiently.; communicating clearly across both warehouse and business teams.; Experience managing operational escalations, communicating cross-functionally, and translating fulfillment center findings into actionable recommendations for leadership and client-facing teams.
Communication Scope
communicating clearly across both warehouse and business teams; translating fulfillment center findings into actionable recommendations for leadership and client-facing teams
Full Job Description
## Description Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com. Spreetail is seeking an Outbound & Fulfillment Operations SME to join our Platform Services team. This role owns the fulfillment operations side of PS brand support, focusing on outbound accuracy, WIS/WQS exception management, fulfillment process improvement, and operational root cause analysis across the FC network. The SME will partner closely with fulfillment centers, Marketplace Operations, and Account Managers to identify systemic issues, improve shipping accuracy, and drive operational accountability. Success in this role requires strong analytical instincts, deep fulfillment operations knowledge, and the ability to proactively solve complex operational problems while communicating clearly across both warehouse and business teams. ## How you will achieve success Own WIS (Wrong Item Shipped) and WQS (Wrong Quantity Shipped) exceptions end-to-end by identifying root causes, driving corrective actions, and reducing recurring outbound fulfillment issues over time. Monitor outbound accuracy metrics across the fulfillment network, identifying patterns tied to conveyor utilization, scan overrides, zoning issues, and fulfillment process gaps. Partner cross-functionally with FC Operations, Platform Services Account Managers, and Marketplace Operations teams to improve shipping accuracy, compliance, and operational performance. Translate operational findings into structured, actionable work for FC Problem Solver teams, ensuring issues are scoped clearly and resolved efficiently. Drive continuous process improvement by identifying systemic fulfillment issues, maintaining trend analysis and pattern libraries, and surfacing recommendations that improve accuracy, throughput, and dwell time performance. ## What experiences will help y
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