WNS Global Services
Intelligent operations and transformation
OutboundCustomerServiceagentPortugueseSpeaking
“Outbound Customer Service agent-Portuguese Speaking at WNS Global Services. Build desire and instill expectation. Lead qualification”
What You'll Achieve.
Comply with inbound and outbound targets and contact KPIs
Industry & Context.
What They're Looking For.
Must Have
Grade 12, 2 years Customer Service Experience in a contact centre environment, Both written and verbal command of Portuguese
What You'll Do.
Build desire and instill expectation
Handle leads to sales
Resolve queries and issues
Ensure unimpeded sales processes
Track issues and follow-ups
Communicate with the Team
Provide 1st line systems support
Demonstrate JLR Customer First principles
Ensure optimal data completeness
Comply with targets and KPIs
Accurately record interactions
How You'll Work.
Team & Collaboration
Interact with Teams, all stakeholders and 3rd Parties; Communicate with the Team to share information; Participate in meetings for the Team
Communication Scope
written and verbal command of Portuguese
Applying for this Outbound Customer Service agent-Portuguese Speaking role?
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ANONYMOUS · UNFILTERED
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