OutboundConsultant

About ALPerformance ALPerformance is a specialist Five9 consultancy built by ex-operators, not theorists. We optimize outbound strategy, maximise connect rates, and run high-performance contact centers across the UK and US. Agile, fast paced, high performing. We deliver consistent, proactive, and transparent service. We anticipate needs, solve problems before they escalate, and act as an extension of each client’s operation. Clients can rely on us for responsive, accurate, and dependable solutions that make complex systems simple and effective. The Role We’re looking for a Five9 Outbound Consultant who can both think and do, an operator who understands the grind of dialer performance and the art of optimization. You’ll manage client campaigns, refine outbound strategies, and keep systems running optimal. This isn’t a “sit back and advise” job. You’ll be deep in Five9 daily, solving problems, improving performance, and driving tangible ROI for our clients accountable for client performance, delivery and review Key Responsibilities * Build, configure, and maintain outbound campaigns in Five9 (Preview, Power, Progressive). * Monitor campaign KPIs daily, flagging performance issues and driving fixes. * Troubleshoot dialer, routing, and agent setup issues in real time. * Execute and maintain branded caller ID, call masking, and spam mitigation (via 448 Connect, OutboundIQ, Numeracle). * Lead client review meetings – prepared, professional, and followed up with actions. * Ensure client delivery stays within contracted hours and margins. * Take ownership of client success, Creating effective strategies and solutions to increase client performance, lead and manage projects to completion and create measurable improvements in client metrics * Advise proactively on connect rate strategy, pacing logic, and lead management. * Run daily internal project reviews to track progress, ownership, and accountability. * Document configurations, flows, and processes for knowledge sharing.