Company
insurance
OutboundCallCenterAgent
“Outbound Call Center Agent. Skills: outbound calling, live transfer qualification, script adherence, performance metrics. Make 400–500 outbound calls per day using an auto-dialer. Follow approved scripts to qualify prospects for home and auto insurance”
What You'll Achieve.
Meet or exceed monthly live transfer benchmarks; Consistently meeting or exceeding live transfer benchmarks; Low QA issues with script adherence; High reliability and attendance
Industry & Context.
Available to work during U. S. business hours aligned with the client’s time zone
What They're Looking For.
Must Have
Proven experience in telemarketing or high-volume call center environments, Experience working with scripted outbound calling, Clear, fluent English with comprehension and communication clarity, Ability to maintain pace and quality during long call blocks, Comfort working in a metrics-driven, highly structured environment, Reliable internet connection and ability to pass a technical setup test, Computer (NOT Chromebook), Windows 10 or 11, Mac iOS 12+, Google Chrome, Stable primary internet + Backup internet, Headset + Webcam
Nice to Have
Prior insurance experience (home and/or auto) is a plus, Experience with live transfer sales models is a plus, Familiarity with Five9 or Ricochet 360 is a plus
What You'll Do.
Make 400–500 outbound calls per day using an auto-dialer
Follow approved scripts to qualify prospects for home and auto insurance
Deliver qualified live transfers to licensed U. S. -based insurance agents
Accurately disposition calls and follow established SOPs
How You'll Work.
Team & Collaboration
Communicate clearly with trainers and team leads regarding performance and issues
Communication Scope
Clear, fluent English with comprehension and communication clarity
Applying for this Outbound Call Center Agent role?
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