Yubico Inc.
Technology
OrderProcessor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Order Processor at Yubico Inc.. Skills: Order processing, Process improvement, Cross-functional coordination. Process and validate customer orders. Ensure accurate documentation”
What You'll Achieve.
Increase team efficiency
Industry & Context.
Problem-solving skills
Report onsite five days a week
What They're Looking For.
Must Have
5 years in order processing, Experience with Sales, Finance, Customer Support, Logistics, Proficient with NetSuite, SalesForce, SFDC Service Cloud, Magento, Stripe, Proficient with Office/G-Suite apps, Ability to document SOPs, Implement process improvements, Located in San Francisco Bay Area, Report onsite to Santa Clara office five days a week
What You'll Do.
Process and validate customer orders
Ensure accurate documentation
Ensure accurate products
Ensure accurate pricing
Ensure accurate payment terms
Ensure timely fulfillment
Act as operational bridge
Resolve order discrepancies
Improve order workflows
Verify required documentation
Partner to identify order issues
Partner to resolve order issues
Partner to identify order exceptions
Partner to resolve order exceptions
Monitor orders from creation
Monitor shipping lead times
Address delays proactively
Provide status updates
Manage purchase order lifecycle
Manage returns process
Handle inbound order support requests
Create Standard Operating Procedures
Maintain Standard Operating Procedures
Create Work Instructions
Maintain Work Instructions
Identify workflow bottlenecks
Implement process improvements
Increase team efficiency
Provide timely status updates
Escalate issues to Sr. Manager
How You'll Work.
Team & Collaboration
Sales; Product; Customer Support; Customer Success; Solutions Engineers; Deals Desk; Finance; Production; Planning; Logistics; Inventory; Fulfillment teams
Communication Scope
Written communication; Verbal communication
Full Job Description
Meet Yubico: the creator of the most secure passkeys and leading provider of hardware authentication security keys. Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and is public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps. Our global customer base includes organizations of varying sizes, from large corporations such as Google, Amazon, Microsoft and Hyatt, to companies like Dyson. We are a global company with a strong company culture and employees located in over 14 countries. Yubico’s headquarters are based in Stockholm, Sweden, Santa Clara, CA and Singapore. Aligned with our mission to make the internet more secure for everyone, Yubico donates YubiKeys to organizations helping at-risk individuals through our philanthropic initiative, Secure it Forward. At Yubico, we offer: Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here). Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on LinkedIn and our awards here. The Role: We are looking for an Order Processor to process and validate customer orders end-to-end in Salesforce (SFDC), NetSuite and YubiKey as a Service (YaaS)
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