Frida
OrderProcessingSpecialist
“Order Processing Specialist at Frida. Skills: end-to-end order management process, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completed accurately and timely. Review incoming orders for accuracy, contract compliance, and business guidelines”
What You'll Achieve.
delivering a high level of quality that minimizes the risk of delay; Ensure operating and quality standards are met based on service objectives; delivering high-quality results that directly impact customer satisfaction and business performance
Industry & Context.
problem-solving mindset; Resolve order processing and invoicing issues, escalating when necessary; Address customer concerns regarding shipping delays or damaged goods
What They're Looking For.
Must Have
At least 1 year of experience with order processing, invoicing, data entry, and customer service, computer skills and fast, accurate data entry capabilities, Excellent communication in both written and verbal forms, Proficient in Microsoft Excel, Ability to work in a fast-paced, performance-based environment and be a self-starter, Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality, Energetic, positive team player who is excited and comfortable in an entrepreneurial environment, Willingness to roll up your sleeves and execute with the ownership mentality, Ability to work in a fast-paced environment in which requirements & priorities constantly change, Excellent written and verbal communication, Consumer obsessed and possess consumer understanding, Excellent communicator with written, verbal, and presentation skills, Ability to manage multiple projects at once and organizational skills, can operate autonomously, but also collaboratively as part of a team
Nice to Have
Technical experience with ERP/EDI systems - NetSuite, SAP, etc. are a plus, Experience with management of shipping vendors - FedEx, UPS, Freight Carriers are a plus
What You'll Do.
Process customer orders between systems
ensuring all necessary documentation is completed accurately and timely
Review incoming orders for accuracy
and business guidelines
Enter order and financial data in systems to ensure timely processing and shipping
delivering a high level of quality that minimizes the risk of delay
Coordinate with warehouse operations to ensure orders are on time
Resolve order processing and invoicing issues
escalating when necessary
Maintain a high degree of quality control and validation of completed work
Work with Finance to resubmit invoices that are past due
Address customer concerns regarding shipping delays or damaged goods
Update customer records with order details such as shipping details and tracking numbers
Update Finance with status of payments from Customer Portals
Maintain customer data such as ship-to addresses and essential contact lists
Ensure operating and quality standards are met based on service objectives
How You'll Work.
Team & Collaboration
Serve as a critical connector between Sales, Operations, Finance, and external partners; Work closely with Sales, Operations, Finance, and external partners
Communication Scope
Excellent communication in both written and verbal forms; Excellent written and verbal communication; Excellent communicator with written, verbal, and presentation skills
Process & Methodology
Ability to manage multiple projects at once
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